Chroma STL

The new management here is awful 1. never responds to emails or app messages 2 told us to message through the resident portal but STILL doesnt respond 3. does not follow through with things they told us theyd do, despite us confirming with them multiple times I never usually leave reviews, but Im fed up
Jul 1st, 2023

1. new management is horrible 2. never answers the phone 3. never returns phone calls 4. never messages back on the mobile app 5. amenities are always broke 6. constant car break ins for visitors 7. can't use theatre unless you have your own hotspot 8. parking garage gate is a reoccurring issue 9. mailroom is a hot mess
Apr 20th, 2023

Its been 2 months since Ive moved out and still have not received my security deposit back. Constant calling and emailing just to try to get someone. Maddy is great but everyone else seems to not want to help. Ive been told my security deposit was sent and I never received it. When I tried calling in, its always no answer. When someone does answer, they try always forwarding me to someone else that never picks up. When I call the first person again, they tell me they cant help me. Chroma was good, yeah the amenities were broken half the time but it didnt bother me too much. Missouri law states that a landlord has 30 days to send your deposit. Its been almost 2 months. Ive seen other reviews on here similar to mine. Sadly.
Apr 4th, 2023

Mar 9th, 2023

4/17/23 update: I had to move out at the end of February since I got a job transfer to a new city. Its been over a month and half and I still havent received my security deposit which they said they would send me (Missouri law makes it clear that the landlord must send it within 30 days of move-out and its been way over 30 days). Oddly enough, my phone calls were not getting through and just going straight to voicemail but then I decided to call with a different number and they picked up immediately. Go figure. I also see other reviews from people who had issues with the security deposit so looks like its a trend. Ill update my rating once I get my deposit. September 2022 review below: Ive been living in Hue (still Chroma just the other building) for over a year and its been awesome. Had no issues with maintenance, the apartment building and unit or garage. Overall location is great, amenities are very nice, and the management (previous and present) have been amazing. The Hue/Chroma community is also nice and mostly composed of young professionals (but theres definitely a nice healthy mix of people). The new management helped me downsize to a studio all while dealing with transitioning to a new online system and website. Very excited to be here another year. Special thanks to Maddie, Shawn, and Michael.
Apr 28th, 2023