Optimum

Jaxon Fillmore _{on Google}

Feb 22nd, 2024

I wish I could give these lying, con-artists less than one star, because they don't deserve that one. I was paying $80/monthly for a 1Gbps(1 Gig per second) line that only gave me 100Mbps (10% of the Gig) and when I asked them to send a tech out to test the line in front of me to see if they could even serve up HALF of the line speed I was paying for, they flat out refused. This company is fraudulent and ran by punks that hire very friendly CSR's to mitigate the anger of their customers, because they're too gutless to even get on the phone with the people they're ripping off. I would advise all of their customers to run some speed tests on their line and then ask them why you're paying for much higher speeds than what you're most likely receiving.
Don't just take my word for it though, it's easy to see these reviews, and the 1.9 out of 5 stars, coming from 740+ people. That's not just bad, it's dismally ridiculous. Choose any ISP but this one.

Nita 6 _{on Google}

Feb 13th, 2024

Optimum is horrible. They bait you with a $200 debit card and conveniently after technical difficulties that their assistance is required to resolve, when you ask about your card, they tell you that during that period of tech issues that your payment was a day late and that disqualified you from the card. This has happened to me and another member of my family. Also your bill is $89.00 a month, paid at the same time each and every month. Then your bill increases for a late fee. No resolution to that and now my bill is $134 monthly, consistently. What isnt consistent is the wifi signal!!!!! Always a different amount of lights lit on modem but its a mystery. No help. No service. Skip this company.

Paul Shelton _{on Google}

Feb 10th, 2024

Terrible customer service.

Jeanne Moe _{on Google}

Feb 10th, 2024

Very helpful