Red Roof Inn & Suites Osage Beach - Lake of the Ozarks

VERY DISAPPOINTING!! I reserved 5 rooms for a high school conference.. rooms needed a lot of repairs! 1. One of my students toilets wouldn't flush, so they would have to go to another room to use their bathroom. They called the front desk twice, and I called once with the assurance that it would be repaired. Finally, I took the initiative to fix it myself...I took the back off the toilet and discovered the chain had come off the handle and rust had corroded it so it was unfixable.. although as long as we left the back of the toilet off we could pull the chain manually and it would flush. NO ONE ever came to check it for the few days we were there. 2. There was a disgruntled lady staying on our floor and she complained to the front desk that the students were too loud. We were asked by the front desk manager to take the stairs, DON"T use the elevator because it's too loud, and be quiet in the halls. We did what we were asked, and the second night this angry lady came in the hall and yelled at my students telling them they were too loud. We were literally walking down the hall to go to our rooms.. not yelling or running.. just talking in a normal tone. She became angry and yelled at me and another teacher from another school. She was mean and hateful yelling and she told us how disrespectful we were. It was a very bad experience and totally unfair that we were asked not to use the elevator and basically had to whisper, and to get treated like we had done something wrong. 3. In several of the rooms, when the lights were turned off in the evening, the outlets would not work and our cell phones would not charge during the night. (Weird)
Mar 25th, 2024

Nice people. Good effort in remodeling. It's an older building. I'll stay somewhere else next time
Mar 4th, 2024

December 30 7 am NO HOT WATER IN MY ROOM. I WAITED 3 HOURS AND STILL NO HOT WATER TO SHOWER OR SHAVE. I was never offered compensation nor did it appear the desk clerk was concerned about the inconvenience. In Addition the toilet would not flush cleanly. Sam R. Red Roof Manager sent this message (I am on my vacation and going back to work on January 06, 2024. let me see what can I do for you by then.) 30 days later (January 28) nothing has been done! Rooms: December 30 7 am NO HOT WATER IN MY ROOM. I WAITED 3 HOURS AND STILL NO HOT WATER TO SHOWER OR SHAVE. I was never offered compensation nor did it appear the desk clerk was concerned about the inconvenience. In Addition room 208 toilet would not flush cleanly. Nearby activities: Don't know Safety: Don't know Walkability: Don't know
Feb 5th, 2024

Best Stay Ever! Clean, Modern, Spacious rooms and great customer service. The continental breakfast was also impressive
Jan 23rd, 2024

Jan 14th, 2024