Ferrellgas

I understand that propane prices fluctuate. What I don't understand is why the "rental" price of the tank they FORCE you to rent from them went up 25% this past year. Is it all of a sudden costing 25% more for this tank to sit in the same exact place it has since originally installed? Is this tank depreciating at a 25% faster rate than last year? Of course not. This is a perfect example of a monopoly (or near monopoly if being generous) doing whatever they feel like when it comes to extracting money from their all-but-captive customer base. It is these types of little "F-yous" that slowly ruin a company's reputation, as can be seen by the many examples on display via other reviews here. The 100% canned response by Ferrellgas to all these recent reviews is the proof in the pudding, along with their horrible customer service system, that make the adage "Profits Over People!" so true. I'll be reaching out to their competitors this year to see if their "F-You" quotient is less than Ferrellgas's.
Mar 21st, 2024

I wonder why I have to pay a lease fee on my propanre tank after 30 years. $104.54 this year. Surely this tank can't cost over $ 3,000.00 Shame on Ferrellgas.
Feb 11th, 2024

0 stars called at 25% they decided to cancel our order without saying anything because a side street was icy theyve given me nothing but the run around and excuses I've had pipes freeze and have 2 infant kids Edit: they've responded on Google b4 they've filled my tank If you think this is a company you trust with your families safety I'd think again this is beyond disappointing and disturbing that they can't fulfill their part of the contract
Feb 7th, 2024

I swear to God if I hear "we're here to take the 'pain' out of pRoPanE" while on hold with Ferrellgas, I'm going to physically harm myself. Currently over an hour on hold with Ferrellgas because they failed to deliver gas on 1/11 because the "hill" to my house was too "icy". I was given an automated call telling me they had to cancel my delivery and I had to reorder instead of being directly called so I could let them know there's 2 other ways to get to my address without going on any hill. Office was closed by this time to I had to wait the next day to call them. Not only that but I went to work on 1/11 and the roads on the hill was dry both times, so not really sure about that excuse, and I'm a total wimp when it comes to icy conditions. I have a newborn baby and a 15mo at home, and now my pipes to my washing machine are frozen. It feels like I'm being punished for ferrellgas failing to deliver gas. The best response I can get from ferrellgas is that the expected delivery date is now 1/24 but they can put my concerns in their notes for the delivery drivers. If I was supposed to get gas 1/11 but the company failed on their part, why am I still waiting with 13% left in my tank?? Not only that, I got another automated call this morning saying I needed to pay an extra $90 since my tank % is lower than it was when i originally ordered, before they could attempt to deliver. I made that payment before that call and it is still pending, so not sure how much extra I'll have to wait. If you're needing an emergency delivery, don't rely on ferrellgas, they absolutely put the "pain" in propane
Feb 7th, 2024

Put a order in on the 15th we was down to 20%. I called on the 22nd waited forever to talk to someone. They said the window for delivery was thru February 1st. I said we are down to 12%. They didn't care. I called America gas and switched . Got filled up the next day! No more Ferrelgas!!
Feb 4th, 2024