Firestone Complete Auto Care

Have developed a relationship with this shop over the past few years. 2 sets of tires, some repair/maintenance work, winter/summer tire swaps. Good shop with reliable and professional staff.
Mar 30th, 2024

I was visiting KC from Omaha this past weekend and I had a sudden, unexpected issue with my car on a Sunday morning. After lots of stress, anxiety, and around a dozen unhelpful calls to different auto shops, Dan was not only extremely helpful, but had me come in right away to get my issue checked out. Everyone was quick, kind, and courteous. I am so grateful to this shop for helping me out so many miles from home. Thank you again!
Mar 26th, 2024

Great experience on a Sunday. Needed an oil change and the chain oil place across the way was super busy. Decided to stop in and see if they had an opening. Cebastine was working the front and went to ask if they could squeeze me in. They agreed. After starting, the tech working on it had something come up and Cebastine stepped in to finish the job. He did this all while answering phone calls and helping other walk in customers. He was working his tail off. I hope he gets some recognition from management! Great little place.
Mar 24th, 2024

Terrible service. I will likely never revisit Firestone. I see two outcomes from my recent visit. I won't know which till someone else checks out my tires. I went in to patch a tire. I was told the leak was on the side wall and un-patchable. (it happens) I was told I needed to replace the other 3 tires, if something happened it would be "illegal" to even touch them. (I know this is a lie, they later backtracked and said it was company policy) I asked if that was covered under warranty (I bought all 4 tires from Firestone, which were less than 3 years old and 15k miles on a 50k mile tire.) I was told that the warranty was only for defects, and that a tire failing more the 3x faster than normal was "not" a defect! However, the second guy I spoke to when paying for the tire said the opposite as he was explaining the warranty on the new tire. He then backpedaled as fast as he could when I brought up what the previous employee had told me. There is more to the story(worse for Firestone), but it's company policy or employees that are the problem here. It's a big problem!
Mar 18th, 2024

Courteous Firestone associates, Explain everything and making recommendations for services.
Mar 17th, 2024