Public Storage

Max Ladet _{on Google}

Apr 6th, 2024

Excellent service

Michelle Schwanke _{on Google}

Apr 3rd, 2024

I don't normally take the time to give reviews because who has the time?! However, I'm taking the time to put the spotlight on a well-deserved employee/Property Manager at Public Storage, located on 98th and Holmes Rd in Kansas City, MO. Tanya, you are what every irreplaceable employee is made of!! You are truly a wonderful person who goes above and beyond for her tenants! Public Storage is more than lucky to have you as a Property Manager!! Thank you, Tanya!

Tami Hill _{on Google}

Apr 3rd, 2024

Tanya was a great help while I had my belongings at her facility!

Raeann Walters _{on Google}

Mar 14th, 2024

In case folks don't have time to read this entire review, I want yal to know that this facility SUCKS. They have shady employees who are in cahoots with thieves who rent the smallest unit they can, and they will cut the lock off of your unit, put their lock on it, and raid you for all of your belongings.
Full review below for those who have time:
I think it's amusing how the owner can respond to the positive comments that have been left in the past week, but they're refusing to address my mother's review concerning one of the recent (not the first of its kind) break-ins to occur at the beginning of this month (March 3rd, to be exact).
My mother has contacted one of the district managers, Mark Weigum, several times via phone and has yet to get a response. I emailed Mark and the other district manager, Robert Pfuetze, last Friday, 3/8, and they have yet to respond.
From what I've gathered from their LinkedIn accounts, as district managers, they oversee operations and customer service and supposedly ensure compliance with company policies and standards. Based on the fact that my mother's unit was raided by meth heads who appeared to be in cahoots with Tonya, who works the front desk, it doesn't look like either Mark or Robert are performing to that standard which means they don't have their customers best interests at heart.
As I mentioned in my email, people are already struggling in this economy. Then, they use their hard-earned money to do business with companies like yours advertised as safe solutions and end up in positions like this, where they suffer so much loss. My mother has described this as a "punch to the gut." They took boxes of photos that my mother will NEVER be able to get backphotographs of her deceased mother and father. They took things that belonged to her deceased mother and father. My mother is an immigrant, and they took documents from the country she was born in. That is not okay, and I will not stop contacting you until you address this situation rightfully.
As I mentioned in my last email to Robert and Mark, I will take this to Twitter, Facebook, Instagram, and just about anyone or any platform that will hear me out.
If you've made it this far into my review and you're thinking about renting a storage unit from this facility, I strongly advise that you don't. Take your hard-earned money and go somewhere else.