Seville Plaza Hotel, Trademark Collection by Wyndham

The pictures of the hotel, and the fact that Wyndham owns the hotel, led us to believe this hotel would provide a pleasant stay. The best thing I can say about the hotel is that I have stayed at worse. When you enter the building, the small lobby looks dated, but not horrible. The lobby odor is just a preview of what was to come. The second floor smells of weed, the third floor smells of urine, and the fourth floor smells of mildew. We stocked up on deodorizing spray so we would not dream we were trying to escape prison through the sewer. The room odor was not as bad as the hallway, thank God. Our room was comfortable, but the bathroom needs new fixtures. The bathroom light flickered. The toilet was a slow flusher, my travel partner was frightened the water level was going to overflow and everyone would know that she does in fact poop. If it was at Motel 6 prices, this would be expected. But it wasn't cheap prices, but the experience fell flat. The patio area wasn't bad, at least it smelled like "outside."
Apr 7th, 2024

Mar 30th, 2024

STAY AWAY!!!! We left the hotel after our first night in town because someone had broken into our room and gone through our stuff. The bed weren't made/room wasn't serviced so it wasn't a maid who left the door open by mistake. When we got back to our room the 2nd night or our stay, the door was unlocked, the fire alarm was beeping, the phone to the front desk was not working. From day 1 there was a bad smoke smell through the halls and near the elevator area, not in our room, but the second night there was a marijuana smell all the way into our room. Even the service wasn't great from the beginning. I asked the guy at the front desk for 3 large towels (since we were 3 girls staying in the room for a girl's trip and all need extra towels to wash our hair) and he acted all annoyed with me. He was super rude. The second night we obviously decided to leave the second we saw our room was open and smelled the pot smell everywhere (one of us is pregnant...) and asked for a refund and left, the lady at the front desk was totally unphased like she was so used to this kind of complaints! She said she was putting a note in our record to help with the refund... We bought the tickets through some online booking website and it has been a nightmare to get refunded for that second night because the hotel staff won't communicate back with the booking company. So now we are disputing the charge with our credit card company. You get what you pay for I guess. I would highly recommend either paying more or going to a nicer hotel a little outside of town. That's what we ended up doing for the second night and it was way better that way. Worth the extra drive. Safety: NOT SAFE! our room got broken into! and the staff was not even surprised!
Mar 29th, 2024

Mar 28th, 2024

I had no issues checking in. Check in was smooth. However, the hotel lobby smelled like marijuana. Greg, the night audit, kindly gave my daughter a bottle of water. As soon as I got into our room, I called downstairs because there was a fire alarm chirping, like the battery needed to be replaced. I spoke to the Greg, and he kindly came up to our room and changed our alarm battery. However, after he left, the chirping continued. I then called downstairs and Greg said he was busy with a customer. And he asked if the chirping was bothering me. I informed him that it was. He said ok, and hed get back to me after the customer. But he never did. I believe the chirping was from the room adjacent to ours. I then called downstairs 3 times over 20 minutes and no one answered. The phone rings and rings and then the calls go to a voicemail asking me to leave a message. Eventually, after about 1.5 hours of enduring the chirping, and with no one answering the phones, I had to physically go downstairs to the lobby around 10pm. No one was at the front desk, but I did discover Greg standing outside. He quickly came into the lobby, and I informed Greg the chirping was ongoing and I was not able to rest. I asked if we could switch rooms to somewhere different in the hotel. Instead, he grabbed a battery and we headed to the room next to ours and he replaced the dead fire alarm battery in that room, resolving the ordeal. At least we thought the ordeal was resolved. I went to bed but was woken up around 6am because the chirping from the fire alarm started up again. Something must have been wrong with the fire alarm. It was a restless night for me and my family. The room itself was comfortable enough. However there is no swim pool. But, there is breakfast, gym, and wifi. There is also free parking. Overall, I dont think Id stay here again because it should not have taken 1.5 hours and several attempts for the issue I had to be resolved. And then have the issue return again in the middle of the night was the worst. Additionally , the hotel is dated and needs better ventilation to get rid of the odors. The bathroom is also in disrepair. Please see the attached photo of the bathroom floor. I thought Wyndham hotels were supposedly a good brand but apparently not? Not sure what the deal is with Wyndham anymore; Smokey halls, Marijuana odors, batteries needing replacement, broken bathrooms, and inattentive staff. I was debating between this place and a Marriott at the Country Club Plaza. I chose wrong this time, but next time Ill select the Marriott.
Mar 27th, 2024