Auto-Owners Insurance Independence Claims

Dealing with this business is an absolute nightmare if you are involved in an accident with of of their customers. My daughter was involved in an accident on January 27th, she wasn't informed until Feb 21st that they were considering her car a total loss, which is my opinion is an absolute joke. Multiple calls, never returned, and her claim rep is never in the office. If you are considering using them for your auto insurance, I would recommend looking elsewhere.
Feb 14th, 2024

We were recommended to them by our brokers because they offered the best deal. My wife was involved in an accident in May, 2023, in the first year of our contract with them. I was impressed with their lightning quick response to her, adjustment, and settlement. But then after two weeks or so it was as if all contact dropped off. We cant get an email or call returned. This is concerning as the other party has been sending their bills and such now and getting testy. Our broker seems puzzled. So even though their initial response was terrific I will not likely renew because their communication has been lousy in follow up. Disappointed.
Nov 18th, 2023

Best breakfast in town! Homemade pancakes, soups and much more!
Nov 4th, 2023

Sep 24th, 2023

Was involved in a messy 22+ car pileup on 470 back in February 2023. Was like bumper cars, probably an adjusters worst nightmare. Well my nightmare began when I allowed auto owners the space to do their jobs ( I have my own high stress job to deal with.) Unfortunately the ball was dropped when I noticed on my auto owners app that the claim was settled (about late July 2023 I noticed the change.) I called my agent informing him that Id was closed, now when should my lien holder receive payment. Long story short apparently Auto owners forgot about me and the new adjuster was assigned and thought the claim was already paid outhum nope! Now I get this silly low ball offer on my totaled out 2016 Honda Civic. Sick of fighting the fight for people to do their jobs. And yes Barbara (new adjuster) I am fully aware that you personally didnt drop the ball but you represent a company. There is so much more as in they never notified my lien holder the vehicle was totaled (could have saved money.) Never talk about extended warranty refund (could have saved money.) Paid double sales tax because no paperwork of totaled out was ever given. I will get the taxes back after but now I got to deal with state - doesnt that sound like fun . If you have time to micromanage then auto owners may be for you but if you dont then my suggestion would find a company that has capable employees to do their jobs. September 8, 2023 - still no pay outs. Damn yall where are you at
Sep 2nd, 2023