GameStop

Got an Xbox X at this store today, the guys there were super helpful. 10/10
Feb 20th, 2024

Jan 27th, 2024

Oct 17th, 2023

Sep 11th, 2023

The absolute worst customer service. We bought my son a pre-owned copy of a pokemon game 10 days ago. He also got the same game from another family member for his birthday. We contacted This gamestop as we just bought this copy again 10 days ago. We called the store and spoke with an employee. Told him the situation. He advised to bring it in to get a full credit. That we couldn't do a refund as it was past 7 days but could get a credit. Which is all we wanted. We go to the store and they now advise us that we can only get $16 for a $50 game we bought just 10 days prior on the 9th. This employee begins to argue with us and explain that he has a witness with the other associate what he said. Basically calling us liars. This is ridiculous as we are not wanting a refund. We just want to exchange it for the value because he has a duplicate game. There are alot of other stores that you can buy a game. This is horrible customer service.
Sep 25th, 2023