Budget Car Rental

I rented a car for 24 hours from an Illinois Budget office to drive down to Chesterfield to pick up a new car I had purchased in the area. I picked up the car and dropped it off at this location less than 4 hrs later. This office added a 1-hr late charge to my bill that resulted in an extra $60 fee. My guess is they though I wouldn't notice the additional fee. Luckily I had timestamped credit card charges to get a refund. Save yourself the time and hassle of dealing with customer service after they scam you and stay as far away as possible!!!
Oct 29th, 2023

Caleb was super helpful!!
Oct 21st, 2023

Terrible customer service, didnt answer the phone so I had to come in and then clerk gave me false information, over charged me when I was late after telling them and seeing the day rate was $90 he charged me double
Aug 11th, 2023

Spent 6 days trying to get Budget to email me a receipt for my rental. I called their customer support, sent emails, and submitted customer support requests. On 3 occasions, I was told the receipt would be a. Sent within 20 minutes b. Sent within an hour and c. Sent within 2-4 hours. The email was never received. It took my 66 year old retired father going to the pickup location (I no longer live here) and demanding a copy to resolve the issue and he emailed it to me BEFORE Budget did. In addition to TERRIBLE customer service, they will also force you to buy their "insurance" so a $600 rental becomes $950. DON'T RENT FROM BUDGET IF YOU NEED RECEIPTS FOR EXPENSE REPORTS, YOU WILL BE IGNORED!
Aug 4th, 2023

Great rates, great cooperation with Karl, have been renting for yearshighly recommended!
Mar 9th, 2023