U.S. Bank Branch
-
101 Hilltown Village Center
Chesterfield, MO 63017 - 636-532-3524
Hours
Chamber Rating
-
Steve Cullen
I called and spoke with a gentleman who provided me with the Incorrect Routing Number for a wire transfer. This was for a major wire transfer I was doing.
Jun 15th, 2023 -
Virgil Stallone
Feb 26th, 2023 -
Jen Lynn
Manager Michael is very kind and helpful. Genuinely appreciated all his help.
Jun 21st, 2022 -
Jason Butz
Trust me, use any other US bank.
Jun 7th, 2020 -
Alexandria Lane-Detwiler Aaron Detwiler
I have been going to this location for five years, been with US bank for over a decade. In that time I have met several people that worked here that were absolutely stellar human beings ((Jackie/Marie/Chris)). Recently, a check I had written had a 1 added to it, subsequently taking 10,000 additional dollars out of my bank and taking $500 out of the reserve line. That's a BIG DEAL. Calling the 1800 # didn't help, so I drove to the bank immediately. I spoke to the manager here, Jason, who I'd never met prior. Initially he seemed very sincere and we received the $10,000 that the bank had taken from us back within 24 hours. Mgr Jason said to call the next day..I did...he never called back as promised... and it's now been a week...I've called 5 times .. and I still have $500 that the bank hasn't returned and he doesn't seem to want to call back at all. I find this insincere and disappointing. Definitely not reflective of several of the bank tellers that I have built a relationship with since 2015 at this location. No wonder many of them have since left. If success reflects leadership, it's no wonder this happened. It doesn't take much to return a phone call and communicate effectively. I'm sure if my husband had spoken to him, he would have communicated . I followed up again today, and he used a condescending messenger to tell me to "be patient" after he decided that he wasn't going to call back as he had said. I now question the character of this manager, who is good at lip service but not follow through. When you are part of a mistake that steals somebody's money, you should probably act in a kind and sincere way.....or put someone in charge with better character that doesn't lie.
May 25th, 2020
Contact Info
- 636-532-3524
Payment Methods
- MasterCard
- Visa
Questions & Answers
Q What is the phone number for U.S. Bank Branch?
A The phone number for U.S. Bank Branch is: 636-532-3524.
Q Where is U.S. Bank Branch located?
A U.S. Bank Branch is located at 101 Hilltown Village Center, Chesterfield, MO 63017
Q What is the internet address for U.S. Bank Branch?
A The website (URL) for U.S. Bank Branch is: https://www.usbank.com/locations/missouri/chesterfield/101-hilltown-village-ctr-bank-atm?utm_source=google&utm_medium=organic&utm_campaign=gbp_listing
Q How big is U.S. Bank Branch?
A U.S. Bank Branch employs approximately 20+ people.
Q Is there a key contact at U.S. Bank Branch?
A You can contact Betty Anton at 636-532-3524.
Q What days are U.S. Bank Branch open?
A U.S. Bank Branch is open:
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Q How is U.S. Bank Branch rated?
A U.S. Bank Branch has a 3.6 Star Rating from 13 reviewers.
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Ratings and Reviews
U.S. Bank Branch
Overall Rating
Overall Rating
( 13 Reviews )Steve Cullen on Google
I called and spoke with a gentleman who provided me with the Incorrect Routing Number for a wire transfer. This was for a major wire transfer I was doing.
Virgil Stallone on Google
Jen Lynn on Google
Manager Michael is very kind and helpful. Genuinely appreciated all his help.
Jason Butz on Google
Trust me, use any other US bank.
Alexandria Lane-Detwiler Aaron Detwiler on Google
I have been going to this location for five years, been with US bank for over a decade. In that time I have met several people that worked here that were absolutely stellar human beings ((Jackie/Marie/Chris)). Recently, a check I had written had a 1 added to it, subsequently taking 10,000 additional dollars out of my bank and taking $500 out of the reserve line. That's a BIG DEAL. Calling the 1800 # didn't help, so I drove to the bank immediately. I spoke to the manager here, Jason, who I'd never met prior. Initially he seemed very sincere and we received the $10,000 that the bank had taken from us back within 24 hours. Mgr Jason said to call the next day..I did...he never called back as promised... and it's now been a week...I've called 5 times .. and I still have $500 that the bank hasn't returned and he doesn't seem to want to call back at all. I find this insincere and disappointing. Definitely not reflective of several of the bank tellers that I have built a relationship with since 2015 at this location. No wonder many of them have since left. If success reflects leadership, it's no wonder this happened. It doesn't take much to return a phone call and communicate effectively. I'm sure if my husband had spoken to him, he would have communicated . I followed up again today, and he used a condescending messenger to tell me to "be patient" after he decided that he wasn't going to call back as he had said. I now question the character of this manager, who is good at lip service but not follow through. When you are part of a mistake that steals somebody's money, you should probably act in a kind and sincere way.....or put someone in charge with better character that doesn't lie.
Overall Rating
Overall Rating
( 13 Reviews )Write a Review
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