U-Haul Storage of North Jackson

While I was renting another customer came in complaining about customer service on the phone which I knew of because I had an odd interaction on the phone earlier that day as well. And the people that work there act like they really dont want to be there and could care less. That is my first and only time I would use this location in the future. And also typically the employee would show you the rental and do the check with you which the location of the truck was wrong and I have a disability and had to walk the entire lot to check all of the trucks until I found it on my own and it was the truck with the rent me sign in the front parking lot yet I was told to look elsewhere. Customer service is horrible at this location. I will never go back to location. The location near Ellis ave and Pearl great customer service but this location needs some customer service training.
Feb 20th, 2024

Jul 31st, 2023

The staff member that checked me in was NOT friendly. She was having a bad day apparently because she was not smiling or very informative. It was like she hated being at work. It took forever when we arrived on scheduled time. We wont be back. Please hire staff that are friendly, courteous, and actually WANT to be at work.
Jul 20th, 2023

I had to give a star to rate. This uhaul store is terrible. The person waiting on me wouldnt even speak. I asked him several questions. I bought boxes on line and chose here to pick them up. When I get there and say u have already charged my card he just stares at me. Then points and says the boxes are over there. The whole store is full of boxes and then I asked if he could help get them in the car. His response was I can take one. I had 2 bundles. They were very heavy. I am 64 years old and had to practically drag these boxes to my car then lift them to get them in. While he went back in the store and sat back down and got on his phone. DONT GO HERE
Jun 14th, 2023

I returned this u-haul on a one way stop and it had already had plastic mattress covers in the back.I had 3 boxes and some plastic I had left in their.I told the checkout lady and she said their would be no charge.The Gas was at a half a tank and they said i was one notch less.They charged me 94.00 for gas and trash and didn't own up to anything. I would have never left with those charges,the lady said she would email me a receipt she was to busy.I have never been treated like this before.I will never do business with this u-haul again.
Dec 18th, 2022