Firestone Complete Auto Care

The manager, Joe, was very professional, and seemed to enjoy his job. He was very transparent, necessary provided information and options, and knew how to handle several customers at a time. He continued to check with the service technicians to ensure timely completion of jobs. He offered the best customer service Ive had in most instances. I got reasonable prices on my tires and that was a plus in addition to quick service.
Apr 7th, 2024

Big shout out to Alex for working with me, making sure the job was done right and done on time!
Apr 1st, 2024

Jabri, the manager was professional and very honest about the work needed to be done . He went out of his way to make sure I understood all he was explaining to me. He kept me updated and informed thru the entire process. I truly appreciate his time and effort.
Mar 14th, 2024

Very professional, came in and needed service and didnt expect for them to have me ready the same day. Especially for what I needed done. Four new tires at a great price and alignment!!!
Feb 21st, 2024

My complaint with this company is not because of regular bad service, But today I asked for my car to be parked outside, and I paid for the service. I spoke with the manager, asking them to hold the key and park the vehicle outside so I can retrieve my vehicle for me to have for use. The manager said I could come back and get my key tomorrow because I have one to get in my truck. My instructions were not followed, and I am now locked out of the store, which is closed and Im also without a vehicle stranded at night time until I can get a ride in Jackson Mississippi. I am very disappointed in the mishandling of my request February 2024. The reason I go back: Mr. Alex the front desk morning lead open the doors early to hear my concerns. He also reviewed the notes before jumping into action, getting my vehicle back together, as well as reviewing a possible issue. Im very grateful and appreciative for the way yesterday problem was corrected. Hate bad apples on the team but its apart of life it would seem
Mar 2nd, 2024