Firestone Complete Auto Care

Kevin Kentfield _{on Google}

Apr 2nd, 2024

New team much better experience this store is moving in the right direction!

Rachel Heidelberg _{on Google}

Mar 25th, 2024

They put my tire valve on so tight that I have to go buy pliers to get it off. On top of two valves missing.

Brandon Stanley _{on Google}

Mar 8th, 2024

This is my second time using Firestone. And will be the last. The tires are fine. But this flowood and jackson locations are absolutely the slowest tire centers I have ever been too. Jackson took 4+ hours for 1 tire. And this flowood location is now at 2.5 hours for 2 tires and 2 balanced. And and its an extremely slow day. Only have seen 6-7 customers in the past 2.5 hours.

Kalli Frye _{on Google}

Feb 18th, 2024

Never had an issue with Firestone until today! I went because my back passenger side tire was slowly leaking air (aired it up yesterday to 40psi and this morning it was at 21psi). Picked my kids up from school and went straight to Firestone - got there at 2:35. Asked how long it would take because my kids had a dentist appointment at 4:00 - I informed the guy from the get-go that we had to be at the dentist, and was told that we would be done way before then. I was told it would be 30-45 minutes - no biggie. We walked next door to 7 Brew for some coffee & came back. We sat down and waited until 3:30 - thats when I became p!$$3d! I went to the counter and asked the guy how much longer it would be. He said we only have 2 techs today so were kind of backed up. Mind you, my truck had already been in the bay for at least 30 minutes AND I had my 3 kids with me.
We ended up WALKING 1/4 mile to the dentists office - I asked them to call me when it was ready so I could come get it while my kids were getting their teeth cleaned. Never got a phone call. Left the dentist at 4:50. Walked another 1/4 mile back to Firestone. My truck was sitting out front, ready to go. They never notified me. I had to ask what the issue was & what they did to fix it. The guy at the counter was basically throwing things on the counter the whole time (paperwork, files, my keys, etc.) and acted like I was being the issue. Excuse me, but yall took almost 3 hours to complete a task that shouldve taken no more than 15-20 minutes. AND my children & I had to walk to their dentist - thank God it wasnt freezing or blazing hot today!
Very disappointed with my experience today.
I totally understand being short-staffed, but dont tell me its going to take 30-45 minutes and then it takes 2.5 hours! Thats absolutely ridiculous and unacceptable. *Rant over*