Community Bank

My mom and I visited this branch on yesterday to simply make a deposit and withdraw $100. Upon our arrival at the drive thru window, we were greeted by a young Caucasian man. He appeared to be very nice, but he soon revealed what I perceived as racism. He asked us how he could assist, and I explained to him that my mom wanted to both deposit $300 and withdraw $158 from her checking account. We then waited about 10 minutes before he returned to assist us. He asked for my mom to send both her ID and debit card, which we both found strange because an ID will suffice to pull up a bank account. So, my mom only sent her ID. He passively aggressively asked for her debit card again, and before I could respond he abruptly said never mind my coworker will finish assisting you. At that moment, I began to perceive racism but I simply responded ok. Then, his coworker, a middle-aged Asian woman, proceeded to assist about three Caucasian customers, who arrived to the drive thru after my mom and I, before she assisted us. In addition, the young Caucasian male worker returned to the drive thru. I witnessed him tell the Caucasian customers to have a good day before they left the drive thru. After waiting about 20 minutes, he sent down my moms receipt and cash without saying a word. Its sad to say that this isnt my first time being racially discriminated against and probably wont be my last. However, I have a voice and I will use it every single time I am discriminated against because racism is both unprofessional and unacceptable! Im very disgusted with my 30-minute visit, on yesterday, to this particular branch, and I will not be returning there ever.
Jan 7th, 2024

I live in Mobile,AL and was a bit surprised to find that Community Bank in Brandon,Miss was the location of one of our LLCs. Thats just how special this bank is
Aug 4th, 2023

I've been a customer for 15 years. Over the years mistakes have happened but were promptly addressed. From putting my deposit into the wrong account to paying a loan twice, etc. Usually these mishaps get fixed right away but they've finally pulled my last straw. The customer service is lacking. Management is nonexistent.
Dec 11th, 2022

Customer service is lacking and management is nonexistent.
Sep 16th, 2022

Community Bank treats us like Family-
Dec 1st, 2021