TruStone Financial Credit Union

I truly love this financial institution. Its a wonderful credit union and when you walk into your home credit union they know you be name and treat you like family. They have gone above and beyond to make sure my financial needs and goals are met.
Feb 16th, 2024

I have a car loan with them along with a joint checking. Do not go here! They always say they are willing to work with you but no one answers the phone or returns your calls. They take money out of my checking account without permission. As a matter of fact they called me and asked if they could and I said no. They did anyway. Absolutely do not recommend going to this bank for anything!
Jan 20th, 2024

Tellers are amazing, super helpful. 1-800 call center is a joke. Branch Manager is not nice, at all.
Aug 28th, 2023

Not very impressed by the assistant manager. Next time I'll take my money elsewhere
Aug 19th, 2023

We were with TruStone Credit Union when it was US Federal, even before it became Firefly and then became TrueStone. We loved it. People loved it. We have had checking, personal loans, and 4 or 5 different car loans paid off. My husband and I had recently discussed with each other opening a HELOC for home improvements in early January, 2024. But, when we discussed this, we had not yet had to deal with TrueStone on a personal level. Until now!! We recently sold our last vehicle, the dealership paid it off, and we were due an equity check for the sale, we found out what disfunctional depths they have decended to. I am not going to get into semantics on their horse and buggy, self made procedures, but do know, they were not made with even a molecule of consideration for members!!! What I will be reviewing is the disconnect between TrueStone Credit Union and its members. Many of those members remember what it use to feel like to walk into their doors and feel taken care of, heard, respected and understood. With TrueStone those traits no longer exist. They do not exist nor are in their business model. Truestone has ruined the brand that got them where they are today. Customer care is a distant memory for members and comes across as a nonsensical request to their blind eyes and deaf ears!!! This is now. This is a new climate. TrueStone as a whole is dismissive, unknowledgeable, red tape entrenched, slow moving, depersonalizing, and the puppetmasters of gridlock. You are an account number to TrueStone, and they are a paycheck and nothing more to their employees from top to bottom. have two neighbors in Fridley who shared their thoughts with me a couple months ago and they they shared they and their family members left for the same reason. I hadn't encountered it til now because I didn't have to face to face or ear to ear with them until now. My neighbors were not wrong!!! We will never do business with them again. I am just glad we had the foresight to hold our business checking, other savings, CDs and Grandchildrens' savings accounts with another bank because we had considered moving them when they were Firefly and still operated professionally and effectively for their members. I do not usually make reviews, but this one is so necessary because I so not want others to fall victim to their incompetence and coorporate quicksand. I cannot stress enough, DO NOT BANK THERE!!! YOU WILL REGRET IT!!! I only whish I could have given them zero stars, but I had to select one in order to post this review!
Aug 25th, 2023