Rogers & Hollands Jewelers

Jenna was FANTASTIC. She worked with me to ensure I was satisfied with an issue we had regarding my daughters necklace. Thank you so much for being so kind and for a wonderful customer service experience!! You're going to do great things on your new journey!
Apr 20th, 2024

Apr 10th, 2024

The employees were very pleasant, knowlegable, patient and helpful. Look forward to doing business with Rogers and Hollands again!
Apr 8th, 2024

Just had the exact same experience as Kelly P outlines in her post with regards to them not being able to find where I had brought my ring in for inspection and now it appears one of the prongs is cracked so they recommend 're-tipping'...which Jenna said is basically replacing all of the prongs to fix the crack. I got an uneasy feeling from her especially when she said I'd have to leave my ring with them for a week or 2...help Rodgers and Hollands! I've had my ring from you for over 20 years now and NEVER had any issues before. This visit was just super loaded with problems. $120 to fix - not covered under warranty - my warranty is NOT GOOD anymore until I get it fixed WITH YOUR JEWELER ONLY! Something doesn't feel right.
Apr 8th, 2024

Took my ring in for an inspection and sat there for over and hour for the employee to figure out what he needed to do or not do he definitely wasnt trained well and no one was willing to help him within the store.. he said my diamond was loose but he said my ring was good to go.. but when I took a look I noticed my prong was cracked. He said I dont think you need to do anything this time just come in and have it fixed next time. I asked if there was a chance my diamond would fall out he said well maybe.. I said I would like it fixed then. He then spent another 45 minutes trying to get it set up to send my ring out. It took 4 weeks for it to come back and they didnt fix the issue it was sent in for because the employee filled out the repair as a retip not a prong crack. Then they said what is wrong with your ring wont be covered by insurance because you missed a 6 month inspection. We have never missed a 6 month inspection. Needless to say they charged me $117 to pay to have my prong fixed. Something I should have known when I came in the first time. Every time I come in there no one knows what they are doing or what they need to do and blame it on past employees. Needless to say the employee that I had the first go around was still working there.
Mar 15th, 2024