Home2 Suites by Hilton Rochester Mayo Clinic Area

Great place.
Mar 29th, 2024

3/25/2024 Still haven't heard back from anyone, which is very disappointing as in the past we've heard back within hours if we called about anything. It's been four weeks now and still no word back. I'm assuming new management. 2/22-25/2024 unfortunately I think this stay was the final nail in the coffin for our visits here. After our last stay (we stay here twice a year or more for the past 5 years) we just can't continue hoping we'll get sleep here. Last time the hotel was full of sports teams, and the same this trip too which turned into a bit of a nightmare. Dozens of unsupervised kids from Blaine and Mound basketball teams running down the halls and playing games in the hallways and stairs and elevators and seemingly everywhere. While outside of the hotels hands, we have no reason anymore to continue staying here if we can't sleep at night. Update for third stay! We just stayed here again (Google won't let us post more than one review?). Another great experience! We walked in and Chance welcomed us and got us all checked into our room. He made sure we got a good room and made sure we had everything we needed. He also made sure to point out the underground HEATED garage that was available. On one of our trips he made sure to double check with us to make sure we had everything and just really made us feel welcome and valued. He also came out the next night we were staying as we were passing by the desk to make sure our visit was going well. Again, clean and quiet rooms as always, great amenities, tasty and safe breakfast to-go boxes, and all of the perks to make for a great stay! This is our second stay here. We decided to stay again because of how spotlessly clean it was the first time and how great the staff was throughout the entire stay. This time we were here to celebrate our anniversary. We called ahead to make sure we could check in and were even upgraded! Then from the moment we walked in we were treated like royalty. The check-in process was super smooth and easy. We went out for dinner (there's the mall across the river and a variety of restaurants within minutes) and came back to flowers and chocolates waiting outside our door. There was even a small note with the flowers and a hand written card included as well! Everything was again spotless. So many included items in the room for making nice dinners in the room and good kitchen space for making snacks, a super comfortable lounge area with a couch and tv, a cozy bed area with a wonderful view out on the river. Although they didn't have any hot breakfast, they did have a very well made cold breakfast bag to grab and go with. We were also wanting coffee but got to it too late, but an employee still had some leftover in one of the containers and brought it out for us. The staff were all again super friendly, the cleaning staff always said hello and kept everything shining. The front desk workers always had a warm greeting and smiling eyes. Our only complaint was that we couldn't stay longer... Looking forward to our third trip and many more!!
Mar 21st, 2024

Mar 20th, 2024

Mar 17th, 2024

Clean rooms, friendly and outgoing workers, nice vibe to the place. Regrettably the beds feel like the edges are downhill from the center, probably from use.
Mar 16th, 2024