Bank of America (with Drive-thru ATM)

This bank could care less if your account is hacked and your funds are stolen.
Nov 7th, 2023

I was threatened by a very poor customer service agent Rachel Son even though I have perfect payment history and an 813 credit rating. Because of her actions specifically I am closing ALL accounts with BOA. While making arrangements with another bank I still had accounts at BOA, when attempting to take my money out of an ATM it simply took my card for no reason. After 1/2 hr in the phone no one had an excuse, but offered me a new card. I declined, Im removing all of my money in person today. Do better BOA.
Sep 18th, 2023

Blocked my new cc for no reason and I have to go INTO the bank to fix it. Been waiting 45 minutes now. Worst bank ever.
Aug 9th, 2023

My mom and I had a terrific experience at the Arbor Lakes Bank of America this morning. We were met with excellent, understanding, and customer-focused service (rather than pushy, as I've experienced before). We were assisted in producing proof of account documents and making changes to my account type. I want to give a huge shout-out to Carlos for his personable, helpful approach and patience with us both. Additionally, Anna was in town and was extremely nice, friendly, and helpful. Neither made me feel overwhelmed or pressured in any way, only supported. I definitely recommend Carlos, Anna, and this BOA location.
Jul 30th, 2023

Customer service was excellent, thank you Eric for your help greatly appreciated.
Jul 19th, 2023