Madewell

Ive never been uncomfortable in a retail store until my recent experience at this specific Madewell location. I brought in a few orders to return because sizing is all over the place at Madewell and an employee reluctantly helped me. You could tell right away she was irritated. Im not sure if thats how she is as a person but the constant dirty looks and scoffing sure got old as she returned the clothes. I tried to salvage the uncomfortable situation by being overly nice and chatty however she didnt respond or care about what I had to say. Is it just me or has customer service in retail stores gone completely downhill in the past decade? If it seems like youre even a little difficult, retail employees like give up trying to do their job, which is to be kind and helpful to customers. This lady had a bad attitude you could tell she hated her life and took it out on anyone who made her life a little more stressful. She ruined my entire in-store experience from then on and I used to love Madewell. Now sadly I dont find it that appealing anymore. Steer clear of this employee if possible. She has permanent RBF, stick straight bangs and thin blondish hair, also wore jeans that were way too tight. Actually try to avoid this location altogether. Go to Galleria across the street, they are more welcoming and nice, or do your shopping online.
Oct 28th, 2023

I just got a new job and was struggling to find work pants to accommodate the uniform requirements. I was convinced there was nothing in the store that could accommodate my new, larger size. Cleo asked me to give two items a shot, and they could not have been more right. Left with a pair of jeans, Cleo made sure to remind me to bring in an old pair of jeans to receive $50 discount which is huge. I am so glad I went into this store today. What a positive experience. I cannot thank Cleo enough. Visit this location, ask for help and be open to trying new things.
Aug 19th, 2023

My experience at this store last week was bizarre. The 3 young women who were working here all passed by me entering and leaving the store and never once acknowledged me. No greeting at all. I didn't see other customer's being greeted either. Customer service here could use some work. Aside from that, the store at least seemed to have good inventory. I will continue to shop online if I want clothing from Madewell.
Jan 18th, 2023

Sep 28th, 2022

Sep 5th, 2022