H&R Block

xuechen wang _{on Google}

Mar 29th, 2024

I first worked with Masud Mamun in 2020, which was my initial experience with HR Block. I chose HR Block based on my brother's recommendation, so I reserved my opinions and feedback at that time. However, after four years of utilizing HR Block services for my taxes, I feel compelled to caution others to steer clear of Masud Mamun. In my experience, he lacks attentiveness to tax matters and client requests, particularly regarding deductions. He just wants to get things done and doesn't care about what you want. He operates at a very fast pace but is super lacking in details; it seems like he's solely focused on his numbers. In the year I worked with him, I ended up owing taxes to Minnesota, whereas in any of the other years, I received refunds without issue.
Despite this, I must acknowledge that my overall experience with HR Block has been positive, and I would recommend seeking assistance from other tax professionals within the organization. It's worth noting that although I had scheduled my appointment with someone else at the office at that time, I was unexpectedly assigned to Masud Mamun. For a superior experience, I suggest exploring other HR Block locations for tax assistance which I had the great experience for 21, 22 and 23 in the other office.

Julia Livingston _{on Google}

Mar 3rd, 2024

Absolutely not. My husband and I had been going to H&R Block for years and after the 2022 filing year we will NEVER return and I will never recommend anyone to them. We had filed in April in office and then in September we still hadnt received any refund from the state and then it dawned on me that we never received any confirmation that the state or the irs had accepted our filing. So I contacted the irs and they told me we had never filed for 2022. Well yes we did, I have the whole packet that Massud gave us when we filed in office with him. So I contacted H&R Block and they tell me that we didnt pay them and we still owe them money and thats why they never filed our taxes for us we filed in office and he took payment at the reception desk before we even left the office, so after providing my bank statement that proved we did in fact pay the district manager tells me that somehow our payment got attached to another persons account instead of ours. So its now October and all thats offered to us is to file our taxes for no additional charge. We did get penalized for late filing when it wasnt even our fault. Ridiculous and absolute garbage customer service

Thian Piang _{on Google}

Feb 10th, 2024

The tax preparer is rude and doesnt know how to deal with the customer. Ill not use him again next year.