Wells Fargo Bank

Dr. Chad Lorenz _{on Google}

Apr 5th, 2024

Business banking and customer service is extremely lacking. At the call centers direction, I went to this bank looking for a copy of my business accounts signature card, and none of the bankers in-branch even knew what this elemental document was. The greeter (4/6/24 11:50am) was very rude and literally said I didnt know what I was talking about (again, even though the signature card is a basic, founding document for any business account that any staff person should know about). After speaking with three staff, including the shift leader, they concluded none of them knew what I was talking about and determined I needed to speak with an actual business banker (duh), which was not on staff. Unreal.
I called customer service back and asked a business banker what was up. She said they couldnt give me my document electronically, only in person at a branch (even though Old National and US Bank just emailed the same documents to me). In now have to wait two days and go back into a branch. Hopefully they have an actual business banker staffed who can help.
Why does every encounter with Wells need to be such a run-around, even about very basic stuff? As a business owner, I dont have time for this.

Talyia Noneyour _{on Google}

Mar 3rd, 2024

Fraud .
This lady Angelica stills your cash and makes payments to different accounts. And she complines to costumers that they annoy her

Marianna Pommanas _{on Google}

Feb 28th, 2024

Drive through teller name Angelica, should be investigated and prosecuted. Stole cash that I send in to make a loan payment. She made a payment on some other account, it sure wasnt mine .

R V _{on Google}

Feb 12th, 2024

I had a less-than-ideal experience at the teller line. The customer service fell short of expectations, and there was an instance where I felt a lack of courtesy. While I understand that everyone has challenging days, I believe that improved communication and friendliness would greatly enhance the overall customer experience. I appreciate the opportunity for constructive feedback and hope for positive changes in the future

Mad men Trick shots _{on Google}

Feb 9th, 2024

Open up more drive-through lanes waiting over 20 minutes cant leave because theres people in front of me and behind me. Open more lanes !