U-Haul Moving & Storage of Duluth

Adam Gonnerman _{on Google}

Jan 19th, 2024

Waited in the store for over half an hour to rent a hand cart. Finally an employee came in. After about 15 minutes of providing information, when he asked for a third person I needed to list to rent the cart, I decided it would be easier to just buy one from a different. I should have known not to go to this store anymore because on average it takes them at least 20 minutes to send someone out to fill a propane tank. It's not like this place is busy and they are helping people, there is almost never another customer there when I'm there. The employees are just terrible and rude. I will never go back to this store again.

Anni Johnson _{on Google}

Jul 24th, 2023

Only thing I would definately recomend for future is to make sure all the products are at the location that someone orders from. Or tell them that they are not when they order, or even call shortly after ordering. Example being that I ordered everything in Hermantown and then was sent to Superior about a day or less before. Luckily Superior was great and had a few of my needed products. But I still had to pay for the extra 60 miles it took to go out to Saginaw where I lived from Superior instead of Hermantown. And then add the now extra stop for the furniture wrap at the Hermantown location. That wasn't ideal. But as far as the SUPERIOR location goes pertaining to inside experience. Much better than H Town

d noel _{on Google}

Jun 13th, 2023

Really and truly do not like this U-Haul in Heremantown constantly slow service and rude U-Haul employees. Every time I've been up there to access my ubox it's been a constant mess. Waits are long. And the phones never work. I'd take your business to the U-Haul in Superior WI. Much better service never had to wait long. Employees way more helpful.

b _{on Google}

May 25th, 2023

This place is a joke. Super long lines, their computer system hardly works. Take your business somewhere else if you can!

Anthony Tony Huber _{on Google}

May 17th, 2023

Rented from this place twice, overall I got what I needed but nothing worked as intended and there were issues both times. First time I was double charged, still waiting for a refund. The second time the truck wasn't ready, the check engine light was on when I finally got a truck. The app and website have not worked either time, freezes anytime you have to upload a picture and uploading the picture is required to continue. Not a smooth experience, but not many other choices around. Staff was always friendly and helpful. Most issues are with U-Haul and their systems.