Gbg Mechanical

John Tuschner _{on Google}

Aug 6th, 2023

Put in a hot water heater via AHS. Was in a rush to get to a concert with his son and said he would be back in a couple days to finish. That was in December. The water heater was in front of my furnace so it if needed service it was impossible. After several calls to him no answers. So I finished the job myself and did it correctly. Now I am off to deliver the old hot water heater to him in Chaska. (since he was paid by AHS for the disposal of the old one.

Turner Bennett _{on Google}

Mar 25th, 2023

Unprofessional in response. Came to my house once in the 3 months that he had my service ticket for a simple toilet repair. I do not recommend this plumber or using HSA home warranty. Service: Toilet repair

Connor Janda _{on Google}

Feb 7th, 2023

Gary, the owner, from GBG Mechanical was contracted through American Home Shield for a water softener repair / replacement. Gary called me to let me know he'd be replacing the water softener but it would take about 2 months before he could show up. After the 2 months he didn't respond to any texts or phone calls. After 3 months I called American Home Shield and they contacted Gary who immediately contacted me and scheduled the visit. Gary was a no show on the day he scheduled our appointment saying he had an "emergency" the night before.
After following up with American Home Shield I was told Gary had already completed the water softener replacement. Gary has never stepped foot in my house. I've called American Home Shield multiple times trying to be assigned a new contractor. I've called and texted Gary multiple times but he never responds or will pick up and immediately hang up.
I texted Gary today letting him know that I've been talking with American Home Shield about how he lied to them about actually completing the water softener replacement. This finally got him to respond saying, "I'm not the problem, they've got a hold on installs. long story." It's been 6 months since I put in the request for my water softener. Service: Water heater installation

Janell Hussain _{on Google}

Jan 1st, 2023

Gary was contracted through AHS. He came to our house and took the pipe away from our wall/sink. He stated he had to leave on an emergency, leaving the pipe off. Now 3 months later still not able to use my sink. We cannot get a hold of him to finish the job he started. He continues to no show on appointments and doesn't answer his calls. He's done an extremely horrible job. He's holding the service request hostage now. Lack of caring for his customers

Kyle _{on ChamberofCommerce.com}

Oct 18th, 2022

I was assigned GBG through my HSA Home Warranty as well for service needed to my water softener. Gary was assigned to me as my technician and he quickly reached out asking me to send him pictures of my issue. I did and he said he would get the new water softener ordered right away and would be a month before he could install it. He told me he had to mark the job as complete in order to purchase the new water softener (which I later found out was not the truth). A month went by and I didn’t hear back from him. After multiple texts and calls with no responses, I reached out to my HSA service but because my job was “complete” by Gary, they weren’t able to help me besides contacting him. He would talk to the HSA warranty but never reached out to me until 2 weeks later. After being naive for 3 months and hearing a different reason why Gary couldn’t complete the job each week, I finally had a schedule date. When the day came, he had three different reasons why he couldn’t complete the job that day and would have to reschedule again two weeks later. He assured me I was next in line, but the earliest he could do it was two weeks later because while I was next in line, water softeners were a lower priority. When that day came again, he once again created a different excuse for why he couldn’t complete it. My water softener is still not installed (this has been in the process since early June) and I am stuck with the HSA because the job says it was completed. I do not recommend anyone using GBG or Gary and highly suggest avoiding them at all cost. This has been a very frustrating process and unprofessional experience that I hope no one else will have to hopefully deal with.