Baymont by Wyndham Brooklyn Center

They were really awesome front desk customers
Apr 10th, 2024

Our stay at this hotel was plagued with fail. Failed to hold a room reserved in January Failed to get us into a room the 2nd day until 530pm Failed to provide clean bedding Failed to provide towels Failed to maintain a clean environment (drapes were streaked brown in the room, common areas at entrances often had piles like someone swept but didn't bring a dustpan, garbages left in hallways for hours) Failed to provide quality customer service
Apr 6th, 2024

This Hotel is worse ever. They are scammer. You can't even talk because they have police behind them. The will charge your credit card for no reason. Beware! Please even my enemies don't go there. The dirty hotel.
Mar 30th, 2024

When we first checked in there were people waiting in the lobby that said their rooms were not ready yet (4:30 pm) but they got us into our room. First room (209) was incredibly dirty! Dirty carpets, dirty bathroom, one towel, stains on the coverlets and sheetsit was a no. They then put us in 211. A bit cleaner, was of hair in the toilet when we arrived, toilet paper holder busted off the wall but a tiny bit cleaner (very tiny) but we didnt have time to go through everything as we had somewhere else to be. However, upon returning we found that the sink does not drain at allwater from the night before still in the sink in the morning and surprise surprise there was no way to take a shower in the morning! The pull valve for the tub/shower was completely missing! It would have been a tough shower anyway since there was again, only one towel in the room. I wish I could post the photos. I did relay this info to the front desk upon departure and unfortunately they could not comp our stay as we booked through a third party site (Hotwire). Just do yourself a favor and stay away from this one. My husband did say the lady running breakfast was kind. *update: after reaching out to Hotwire they spoke to hotel representatives and a refund was NOT approved. So were left unshowered and a few dollars poorer dont stay here*
Apr 4th, 2024

EASTER WEEKEND. Where to start... We had 3 families come in from different directions to this hotel for an event. 5 adults total. Water in the building: their hot water system barely works. Cold to barely warm water at best. Hot water works randomly. No toiletries, or a few random in the room upon entering rooms. Two rooms had no towels. The bedding n sheets some were missing on the beds. Some looked like they had bad stains like not washed, but they claim they all been washed. One of the rooms bathtub faucet had running water you could not shut it off, it was a steady flow. Wall paper were peeling in one room. Ceiling tiles in bathroom missing. Missing door numbers and no direction help for rooms on floors. In the employees words: front desk and housekeepers they had no towels or bedding left. Pillows were super flat. 3 pillows for a king bed. They did however after doing the laundry left some out for me, In their defense, but management needs to get new linens! They were however pleasant to talk to. They did try to come up n fix the bathtub faucet, it went back to the steady flow. If they aren't concerned not our problem. They had no control on other customers and their behaviors. Tons of kids n customers running through the halls loud music on until 2-3 am. Their only excuse when complaining is that thank you for letting them know so in future they will not let them ever rebook in future. This was happening on 2 floors. Pool was over crowded. I think they allow birthday parties. Be prepared for that. Kids were so rowdy. I love kids, but they let them run loose in halls n no respect for other customers. We did not set foot in the pool. Breakfast was a joke. Nasty eggs n bacon. No juice. Only one yogurt available. Bread. Cereal. Milk. Coffee. That's it folks.
Apr 2nd, 2024