U-Haul Moving & Storage of Bloomington

Chris Riddle _{on Google}

Mar 22nd, 2024

The service at the Bloomington location was horrible. I reserved a truck on line, my reservation was lost. So I asked if there was a truck available. The customer service person said no. So I went on line to reserve a truck which was at that location. I reserved a dolly and was told there had been no dollies for weeks. This person had children with her while she worked and was distracted. My truck had a service stabilizer light on. Returning the truck wasn't awful, but it was annoying. I will probably look elsewhere in the future and definitely won't recommend them.

Matthew Salvatore _{on Google}

Mar 22nd, 2024

Rented a Cargo van to move some furniture around town. Made a reservation online the night prior and intended to use the Mobile App to check out the van. It was a snowy day so I went inside the office to see if they'd be ok with me leaving my car in their lot for the couple of hours I'd be using the van. The gentleman was very courteous and said yes and that he'd be happy to help me check out the van as it'd be quicker than if I used the Mobile App. I let him do his thing, he handed me the keys and directed me to walk across the street to use the van in the front row. The van I got had some graffiti tagging and some sizable gouges and dents.
The van worked great for what I needed and I dropped it off ~4 hours later. I topped it off with fuel at the BP just South of the facility. I went inside and the representatives were playing cards at the counter and directed me to simply drive it across the street, park it under the green cover and drop the keys off in the box. Easy enough so I did just that.
30 minutes after they closed, I got an email receipt for TRIPLE what I was expecting. They recorded that I had gone 140 miles on a snowy day in the late (rush-hour) afternoon. No way! I mapped all my driving out and it ended up being closer to 40 miles in total.
I wrote an email to the GM inquiring about this discrepancy and didn't hear anything. I called in around noon the next day and spoke with a representative about my concerns. She was nice enough to walk across the street and validate the van's current mileage and insisted they recorded everything right and that my charges were accurate.
I've always had fine experiences at U-Haul and have recommended them to family and friends over the years. This definitely leaves a sour taste in my mouth, though, and I'll be taking my business elsewhere. Additionally, I'll be filing a chargeback with my credit card company to dispute the mileage discrepancy and erroneous charges.

troy goggin _{on Google}

Jan 14th, 2024

Very friendly and fast to get me on my way

Travis Coleman _{on Google}

Jan 22nd, 2024

Uhaul has gone to a mostly self-service/self-checkout model. This has some advantages, of course, such as returning equipment after business hours. And some people really would just rather do it themselves. They do offer the service to pick up at the office.
However, you have to go searching for your own truck once they give you the keys. It doesn't seem like too much to ask to have a customer service person at least ask if you would like them to locate the truck for you to make that process a bit more user friendly. This would be especially helpful if the truck is parked in a difficult-to-get to location.
It would be very appreciated if the truck were at least moved to an easily accessible place such as the office parking lot before the customer arrives to pick it up. As it is, the trucks are just parked wherever they were last placed and it's up to the customer to go find them in the lower parking lot and drive them out of that rather crowded parking area. A little bit of customer service in this regard could really go a long way.