Madison Jewelers

Keith McVettie _{on Google}

Feb 5th, 2024

Changed my batteries in 3 of my watches did a great job,great price even for my shinola watch

Marilyn M _{on Google}

Aug 19th, 2023

Five star service from Jeremy at Madison Jewelers. Thanks so much for restoring my mothers ring back to perfection. Its one of my favorite treasures that she left me and I wear it everyday
Your time and expertise in restoring it is very much appreciated.
I highly recommend MADISON JEWELERS!!!

Lauren Rassel _{on Google}

Aug 9th, 2023

Love going here for all my jewelry needs. Jeremy cleaned up my wedding ring beautifully its sparkling again and he also saudered my ring and band together and did a great job! Highly recommended this place.

andy m _{on Google}

Aug 9th, 2023

This place is totally absurd. my advice to anyone please give yourself a favor and stay away from them, people here are incompetent and unprofessional.Brought in watch for repair. Promise time given was 1 to 2 weeks paid upfront and its 19 weeks and they still fixing the watch. Brought Tudor watch to check authenticity I was told its fake, same watch declared authentic by tappers jewelry.

Jim J. _{on Yelp}

Feb 9th, 2023

I went in to have a basic ring resize, standard ring, smaller not larger...Jeremy told me a few days...after a week and a half I hadn't heard from him so I called and he said he had just finished but had to clean up and polish & be ready the next day and he would be there all day during his posted business hours [why not basic minimum customer service 101 contact me to let me know delayed, why, how long prior-even a quick simple text (????)]....I show up as agreed the next day walk in with ticket in hand and Jeremy is not there, and older guy is there, later find out it is his father, I ask but am given no reason he is not there, he "asks me" is the ring ready (????), I say that is why I am there-we just went through this, as if I have nothing better to do, he has a heck of time finding the ring, seems unsure if ring is completed (????), should also note half way through the conversation he mumbles something about green peppers and just walks away for a while (????) then suddenly says it is ready after looking at the same ring for x minutes-he didn't know that the 1st second (????), I put the ring on and it doesn't appear to have been resized at all-simply polished up/still exactly spinning around my finger as it had, I should note here that when sizing we tried 2 separate sizes I originally opted for the tighter snug size but called Jeremy the next his/business day early and said to play it safe because that knuckle is a bit bigger lets go with the larger size (both were acceptable), I was a bit upset, but not a whole lot I could do with Jeremy not being there and I was scared if I left the ring with crazy-green-pepper-guy would lose it or damage it, so I walked out in the context I would contact Jeremy and be another trip but he would take care of it, I then walked outside and stopped and came back in to reinforce this ring is still way too lose and doesn't appear to be resized at all-he said oh that's just the cold weather which of course is insane in multiple contexts least of which I was just inside with the same issue, one doesn't like like to knock an older family member but all that came out of his mouth was either A-gibberish or B-a blatant lie (????)....next few weeks I contact Jeremy 2 more times and set up to once again go back in and meet during his normal posted business hours and smartly by now based on a series of twilight zone episodes I contact again right before I leave or change in process driving, both times Jeremy contacts me back saying he won't be there (????)....then the next time I try and I call x days later absolutely he will be there the next day during his normal posted business hours and the next day right before I leave I call again and he says yes he's there and will be there until his closing time (good lord heard that before),  I get there and "drum roll please" he is not there but crazy-green-pepper-guy is (???) unbelievable-I just called 20 minutes earlier to verify (????), and it takes 5 minutes of asking to get out of crazy-green-pepper-guy that Jeremy left to pick up his kid and I never really get a time line on when he will be back (????), now the added insanity to all of this is to wait in my car for a few minutes, after a few minutes Jeremy arrives I follow in, I have to wait a bit (no explanation or multiple apologies given), at this point I'm like my god this is full blown multiple screw ups and wasting so much of time crazyville, I just want to get it now minimally human being ring usable and get out of there, I do not tell him that I have had the ring looked at and they say there is no micro history of the ring being resized recently, so Jeremy says a couple ring guards should work, he snaps a couple on in a couple minutes it doesn't seem too bad and I get out of this insane asylum, problem found out later there is going to some swelling because of that knuckle and you don't know what you have/fit until the next day and guess what it's still too human being unusable loose (told with ring guards it's off and on finding the sweet spot as far how many)... how all this started is I have had too many surgeries in the last year to count and all the jewelry has to come off and I am now presently recovering much delayed after last one, so I text Jeremy ring still too loose  and the back story surgeries and present status....what I want is A--next time I can get in there for Jeremy to actually be there when he says he will be there, B--an apology for all this deception and all the extra time I've wasted, C--full refund/credit for a ring that was never resized, D--enough more or larger or adjustments to the ring guards to just make the ring human being wearable , if not A-D it's not going to be pretty when I get to this again. from multiple sources including state attorney generals office who unfortunately working on something else for me...I would for now via text or email or voice mail asap B & C, verify a refund check or credit timeline and an apologyPatrick S