Troy, MI Bank

This ATM is inside Target shop, next to registry

Tiffany went above and beyond for me! I needed crisp new bills for my Southeast Asia trip and contacted 3 other branches that just told me they dont have any. Tiffany did ... more

This location is NOT customer friendly or accommodating!! Rude!

Just at Stephenson & 14 Miles branch, the lady to the left counter side showed very little interest in helping me. Asked me to call customer service number instead. Could ... more

Just one banker. Waited 30 minutes only to be told I should go to the other location. Hire more bankers!

Great staff with very helpful customer service that extends far beyond banking. Although this is a big bank with many locations the staff and those who bank at it interac ... more

Worst customer service. They don't care for opening new account. No clarity or understanding. I have never seen such poor customer support bank ever. Even Manager not int ... more

I have appointment with them on Friday at 9 to 10 am. when I arrived there the door was close and nobody there. I went to the website and they closed Fri, Sat, Sun and T ... more

I’ve been going to this branch for years and seemed to have a lot of issues until a recent change in employees. Takeyla has been my best experiences for drive thru bank ... more

I love this Bank! They have the nicest people working here! I have been coming here for years and have always been treated like part of a family! Everyone is so helpful a ... more

And the tellers are super helpful, and friendly!

This has been my multiservice bank for 40 years, so banking there is almost a social occasion. Great financial advisors, products for every need, and the personalized car ... more

Was a great bank to visit until I was racially profiled by Indian lady who looked at me up and down and gave me the hardest time ever. I will not be conducting business w ... more

Worked with Julia Rutkowski on a condo deal and she set me up with a fraud HOA that sends people to collections. Makes perfect sense

Banker was rude and unhelpful, I got a problem on my debit card and she said nothing she can do. I won't recommand this bank to anyone I know. I'll move my money out and ... more

Never been to this bank

Miserable to contact. Called to get their currents interest rate. Got shuffled from one AI answering platform to another. All the responses asked for my account number ... more

Very good service as always by everyone.Arpita is always so helpful like my own sister

atm took my deposit of 480 and only credited 40 dollars into my account. I filed a claim and 18 days later these crooks reversed it. No call no email. Just woosh. I'm goi ... more

Friendly, fast, efficient.

They rejected my application for a COVID hardship loan modification that I started with my previous lender, and then tried to foreclose and force a veteran and two childr ... more

This bank and branch is terrible for small business. I had no help from Kathy regarding random fees and very slow follow up on issues. I would echo most of the poor c ... more

I was very concerned when Flagstar was bought out, I even considered switching banks worried that their customer service would change. Sumon Ahmed changed my mind, defini ... more

Lied to by a cheap HELOC salesmen named Nicholas to get me to sign the contract. No one would help fix the issue created, and have been hung out to dry. Terrible customer ... more

I am not a flag star customer. However, I used their ATM to get some cash and went back inside to get change. I just needed quarters to do laundry at my hotel (the hotel ... more

Our company switched from Chase to Waterford Bank and we couldn't be happier. Service is far superior to that of the larger banks and yet Waterford is large enough to ta ... more

Julie and Lisa are both so kind and patient. Our mortgage process was relatively easy. They made me feel confident about purchasing our first home.Questions got answered ... more

I don't bank here, but I was blown away by the kindness and customer service from Sabrina. My son is just getting into coin collecting and we visited 6 banks on Saturday ... more

I had a fraud issue with my debit card, and was unable to resolve it over the phone, so I had to go into the branch. They were extremely helpful, and stayed well after cl ... more

I stopped at ATM, and it is convenient, but the traffic is crazy...

The worst customer service experience! unprofessional employee behavior toward a value customer, and the acting manager was supporting the employee, and they discriminate ... more

Avoid dealing with Chemical Bank. For 9 years they have prevented me from collecting money owed to me from a third party. Totally unreasonable and a bank to avoid.

Bank for over 18 yrs... any questions.. Never no issues... get it... knowledgeable and caring associates.... cant go wrong with this michigan bank...

THEY ARE SHUT DOWN. They are atm only.

Horrible. Wont let us deposit a check into our 8 month old sons account that is written to him with his name on the account. Ridiculous. How the heck is an 8 month old su ... more

Don't you just love when a business posts hours of operation, and then isn't open on that day you show up? Take Saturday off your hours of operation for the big beaver lo ... more

Firs time i get in no one halpme about my online access

Marie Utash should be fired!

My Mortgage is through flagstar, so they have to endorse my flood insurance check due to hurricane Ian. Just got $8,000, 5 months later... that doesn' even cover the dr ... more