Hertz Car Rental - Cherry Capital Airport

DO NOT RENT FROM THEM!! Terrible customer service. Rented car due to my car needing repairs. It is included in my insurance coverage. Told at initiation of rental all would be covered only to be charged over $800 due to taxes and damage coverage I never agreed to. Attempted to ask for partial refund given miscommunication to only get angrily talked to and interrupted by agent at local office when on the phone. Never received email with receipt nor the contract. Attempted to call back but no one would pick up. Ended having to call main costumer service to get those items and file complaint with better business bureau to attempt to get partial refund.
Dec 25th, 2023

Dec 7th, 2023

We just got home from picking up the rental to take off on our vacation. The inside is horrendous. Chocolate on the phone plug in, a LOT of dried coffee inside the middle council, a pet stain (either vomit or poo) in the hatch and dirt EVERYWHERE. We called to see if they had another vehicle and we would have to wait hours, which we don't have time to wait. We were going to drive it back and have them clean it, but just like they have a timeframe for us to pick it up, we revolved around that timeframe for taking off. I'll change my review when we bring it back as Justin said they will give us a discount. I'd like money back for cleaning products and a roll of paper towels as that's how much I used. Yeah. Hertz hurts your wallet when you pay a lot of money just to have to turn around and clean it. NOT how I wanted to start off our vacation Edit+ Still cleaning it, while packing and found sippy cups and a protein shake under the seats. Talk about "ew" and "gross". They can't come after me for this as I have no kid's... for good reason
Sep 16th, 2023

Front desk person was horrible not helpful at all. Who ever what working at 2:25 on Sep 25 2023 was rude and simply didnt want to help us out . Will not ever be going there again.
Sep 15th, 2023

Andrew went above and beyond to help me during a personal emergency. Dude deserves a raise and promotion
Aug 29th, 2023