Knollwood Dental Care

My name is Ishmael Ben Said (above is my pen name), and I decided to part way from Knolllwood Dental Care establishment, and this after 23 years being a client with them. This is because of a bad experience regarding a bridge replacement done 6 months ago. I had experienced pain in one of my teeth for a long time aftr the procedure.The decision to replace the old bridge was from Dr. Lydia kossak. I was under the impression that no problems would ensue and that she would honor any work and uptake costs about any additional work, if things turned out wrong. Everything went wrong. I paid $ 1,800 out of pocket for this procedure. I knew something was not right after the first session of the procedure was done by taking the old bridge and putting a temporary one with a temporary seal. It was done hastily and with too many hands and assistant workers handling the tasks. I was in pain the whole day. I went to the establishment 3 TIMES afterward to remedy the pain of the lousy work because I couldn't chew anything on the side of the new bridge. After all attempts failed, and to my surprise, she decided to finally put on the permanent seal, as if all is good under the sun, despite the fact that the pain in one tooth was excruciating and persistent. And add insult to injury her response was, "I will refer you to another dentist." Why is that? I might have asked, but refrained. Avoiding responsibility, perhaps? It doesn't matter. I went to their expert in the same establishment three days later. He told me I had an infection and that he needed to drill a root canal to solve the problem. Remind you that this drilling will be done on the new quasi porcelain bridge. What a waste? Ok, I might have accepted the expert advice, BUT here is my real issue with this establishment, all the work and related costs will be out pocket and be charged on me. WHAT? Dr. Lydia Kossak's initial work was faulty, recognized it and honor the costs to remedy it yourself, instead of charging me or the insurance. IT WASN'T MY IDEA to change the bridge, it was hers. Why should I incur the costs of a remedial work that shouldn't have happened if the initial work was done properly? WHY? Why input on me costs that are not of my own doings, or the state of my dental status, but it was rather the result of a bad dental work performed by your dentist. At the time, I was on dental Medicare insurance, but I passed my limits. I have used this reason to cut all ties with Knollwood dental care establishment, although I have enough money to replace my two other bridges and even more. If this how they treat loyal clients, that's fine, I will go somewhere else. I recommend clients to sign an agreement if the decision is to do any additional work that was a consequence of a previous intended work that ended up of a lower quality, if not to say total failure. Doctors or dentists are humans, something they can make mistakes and are not infallible. They need to recognize it and stop charging people or insurance for additional works that sprung up from their OWN lousy work. I am in the process of remedying the problem created by Dr. Lydia Kossak and I am planning to redo my two other bridges. I would rather give my money to another business than return to this establishment, although there are two very professional workers there. Those workers who dealt with me in the 5 or 6 last hellish appointments for the nightmarish bridge replacement procedure, I would rather not see them at all. And it is all for the good of everybody. God Bless.
Apr 9th, 2024

Apr 8th, 2024

Dr Kim is very good, gentle and a great communicator
Apr 3rd, 2024

My temporary crown came off last night. I called in to the office thinking that I would have to wait until the permanent crown is ready. Nope, Chloe called Jennifer to the phone and she told me to come right in. Dr. Kim, Jennifer, Carol, Chloe, EVERYONE at Knollwood ALWAYS make sure I have the BEST experience during EVERY VISIT and ON EVERY PHONE CALL. I have been a patient since 2011 or 2012. They are the best!!!
Mar 30th, 2024

Todays visit was to pick up my parcels. The fit good and look good. Just will take a bit to get used to them. They are always friendly and helpful
Mar 30th, 2024