DentalWorks Sterling Heights

My teens had appointments Jan 2 at 9am. No one was there. No one answered the phone. Called back twice throughout the day, mo one ever answered. Not happy.
Dec 15th, 2023

Everything about this place has been a bad experience. From scheduling appts to billing. Used them for a couple years and don't know why I waited so long to leave.
Dec 11th, 2023

Was greeted very professional upon my arrival and waited no time at all getting me in for my appointment. My cleaning was a pleasure also, i forget the young lady name who does my cleaning but as usual she was a joy she gave valuable advice as to how to care for my mouth and teeth. Everyone here is nice thats why i continue to come oh and they do good work also.
Nov 27th, 2023

They filed my claim through the wrong payer ID and now six months later they are trying to bill me for $1600. I received a bill of $166.40 and then I receive a bill saying that its going to collection for the $1600 The office is now closing. They have a new billing system and the lady at the Royal Oak office is trying to help me by resubmitting it to the correct payor. I hope the people at the Royal Oak office are much better in all facets service and billing. I have a great credit score, and they are trying to ruin that by sending this to collection. Needless to say I am very unhappy unless they resolve this. Check the BBB ratings. They have a F rate.
Nov 12th, 2023

I usually dont write reviews on places because Ive been in the customer service industry and know whats its like This had to be one of the worst establishments I have ever been involved with. If I could turn back time, I would have never have had my daughters braces put on at this establishment. I started out at the Sterling Heights location because it was close and convenient . Having to take my daughter to the ortho once a month this was important to me. THEY scheduled her appointment on Halloween. I took the day off work after the appointment was made. Then they called me a week before stating they wont be open because it was Halloween. Grown adults need Halloween off? And they left a message stating her appointment was moved. So I took time off work for that day. When we showed up to the appointment they rescheduled she wasnt even on the schedule! They scheduled an appointment in December. I took the morning off work, got my baby ready, took my daughter out of school just show up to the office and NO ONE be there! I called and called .. no one answered. Around and around I went. I could only get ahold of the scheduling people who have NO CLUE what was going on. After a week of calling I got ahold of a women who informed me that that Sterling Heights location was CLOSED. How did the scheduling people not know this information?!? Pathetic Now , after choosing a place that was convenient for me and my family to have to take my daughter to for her braces, we now have to travel to the Royal Oak location which is more then twice as far and now at all convenient for us. My daughter also complains that the women who changes her braces is very rude and scolds her if she doesnt listen to exactly what she says. Mom I tried to stay still but I needed to swallow and she yelled at me DO NOT make the same mistake I did. If I could take my daughters braces off and go somewhere else I would.
Dec 16th, 2023