Future Vision

If there were a negative zero that would be our rating. Obviously something extremely wrong going on with management. It is absolutely horrible when this is the only option for service in an area.
Mar 16th, 2024

Don't use this company! They are terrible. The phone number on the web goes to a guys cell, he doesn't want to deal with issues. He hung up on me. I can't get a person at the other numbers. Beyond frustrating
Mar 2nd, 2024

Future Vision made so many mistakes installing my Direct TV that Direct TV had to reinstall the entire service. They put me through 14 days of misery.
Oct 22nd, 2023

I am a Viasat satellite customer and this company (Future Vision) is their service organization. I have been without internet services for 27 days because they cannot keep a service appt. Further on the last 3 attempts, they have not called to report they will not be coming or that they will be there at a certain time. This group is a joke.
Sep 4th, 2023

My internet provider, Viasat outsources to this company for repair technicians. The only way for my internet to get fixed is if a repair technician comes to the house to fix whatever is going on with it. Someone over the age of 18 has to be here when they are here and their service hours and my work hours are the same. They use time blocks for scheduling so I chose 8-11am and figured I could just go into work once they were done and I wouldn't have to miss an entire day of work. My first service technician was scheduled June 12th between 8-11am. They called several times throughout the day saying they were running slightly behind, but the technician was still on the schedule to arrive. I stayed home the whole day and they never showed up. When I call Viasat to tell them it was a no show they just make me reschedule it. August 7th was the 4th time it was scheduled and again, THEY NEVER SHOWED UP! I have now missed 4 days of work for this. I've talked to the company several times over the last 2+ months. I've explained to them that I have to miss a whole day of work every time this is scheduled and that I'm going to lose my job, but every time they tell me that all they can do is reschedule it and assure me that they will show up the next time. After they didn't show up the 4th time, I received a call from a manager that stated how sorry she was for all the trouble and that this was unacceptable. She asked me what my work schedule was and said they would work around my schedule. I told her I work 8-5 M-F. She scheduled the 5th service call for Aug 15th at 4:30pm so I left work a little early today so I could be here when they showed up. Guess what? They still weren't here after 4:30 so I called the company to confirm if the person was coming or not and after being placed on hold for more than 30 mins they finally came back on the line and said they were sorry and that the technician wasn't going to be coming out to my place today. They said we can reschedule it for the 6th time this Thursday. I asked the gentleman if he could please provide any assurance that they would actually come this Thursday and he said "mam, you're going to have to excuse me. It's the end of the day and I've been dealing with cancelations all day. We only have 3 service technicians so I'm not really sure what to tell you." This is just so frustrating. This is absolutely ridiculous, I've missed 4 days of work and had to leave early today and this guy is complaining because it's the end of his work day and I'm bothering him. It's okay that I lose my job because they keep lying to me, but god forbid this man doesn't get to clock out on time, lol. It's not like they have given me a courtesy call in the morning to tell me that they won't be coming so I can at least go into work. No, they call several times throughout the day to say they are running behind, but will still be here. If I could switch internet providers I would, but I live in a rural area and the only internet I can get is satellite, hence the reason I have Viasat in the first place. It's frustrating that I even have to provide 1 star just to post this. I should be able to post this with no stars.
Aug 24th, 2023