Life Time

Alcohol at a gym that is supposed to focus on health. Kids around at a pool with alcohol. No thanks. Cancelling my membership.
Apr 7th, 2024

Apr 2nd, 2024

Loved it until they kept hiking the price for current members. Just not worth it anymore
Mar 23rd, 2024

Lifetime used to be the cream of the crop and the best gym option in Michigan by a country mile. That has drastically changed in the last 4-5 years. This Lifetime in particular was always clean, the employees were always polite, and the infrastructure was kept up to date. Now, the locker rooms, bathrooms, pool, etc. are always dirty and not kept up well, the employees are rude, non-understanding and impatient, and the common areas, basketball courts, and pool havent been updated since the early 2000s. It is my opinion that this particular lifetime location is watering down the quality of their basketball courts because they are trying to either abolish the basketball clientele by refusing to update the courts, or they are transforming the basketball courts to pickle ball, even though have 8+ tennis courts they are seldom used. This is not the once amazing, clean, 24-hour gym it used to be. There has been a basketball rim broken for about 8 years now and they have refused to fix it. The quality has gone out the window.
Mar 20th, 2024

This is such a hard review to write but I feel it should be done. This location in particular has some very interesting ways of communicating changes to the members. After many years of being a supportive member of this club I had my prices hiked twice in one year while also having services and privileges taken away. I spoke with people multiple times on phone calls and in person to confirm the changes and what my new terms of service were. I was given conflicting information after inquiring about the changes and asking for a confirmation that the price and changes were set for the calendar year. I was told by the membership desk they were secured at the price for the year. Four months later they hiked the price again and then added nothing back after already taking liberties to change the terms not even a calendar year ago. I tried to address them about being disappointed. I believed they should have made some sort of accommodation and showed some accountability for telling me the price was set for the year. If I would have known they looked to change it again I would have put it on hold until the months I could actually use it and decided then how to proceed. I made the choice to keep supporting them with full fees because the price was reasonable and we had spoken on it. I was met with a lot of very condescending responses and no one seemed to care and just told me to pay all the fees and I couldnt cancel for another month and just a lot of power playing. Its really frustrating after treating them with respect and support to be met with so much arrogance. Even worse my kids are so disappointed we wont be back this summer, but I dont see how I can keep them connected to my accounts when they make the terms and pricing so unsecured. Canceling was one of the hardest choices because I saw this club as part of our community and really appreciate so many connections we made there. The fact that I had not paused my membership hardly at all over the pandemic and inflation years while hardly using the club meant nothing to them. As a local business owner and member of the chamber this is not how good people do business in Rochester. This is how sharks do business. From how they conducted themselves with me I have come to the conclusion they dont have much respect for their clients and dont appreciate long term customers. At these prices you almost could go to a country club alternatively, but I believe the security would be better and the help would be more respectful.
Mar 6th, 2024