Option 1 Auto Service - Portage - Auto Repair

Avoid at all cost! My daughter had her transmission paid for by a warranty company. Option 1 forged my daughters signature to get paid almost $6,000 for all the repairs and now refuse to get the work done and wont return the money!
Apr 7th, 2024

My experience was horrible. I was over charged for parts, labor, and my car still will not start right. I went in to have my catalytic converter replaced, and a broken motor mount. I ended up paying $76.48 for the mount and they charged me $171.00 for labor, the valve cover gasket cost $155.80, the labor charge was $96.00, now here's where it really gets intresting...I payed $17.72 per spark plug...8 plugs cost me $141.76... the labor cost was $199.50, and a $13.00 environment charge??? My parts...(engine mount, spark plugs, valve cover gasket) cost a total of $400.00..... Parts and labor cost $502.73 for a total of $902.73.... I spent $400 for getting 8 spark plugs and no catalytic converter lmao! What a joke, "My car is acting up, or starting up after two cranks now"! would not recommend this shop to a circus clown! Note: compare part prices, so you will have an estimate of what parts should cost, and then compare labor cost to prevent yourself from becoming a victim of shop's like "Option 1"
Apr 6th, 2024

Feb 17th, 2024

Never been here tried to call and no-one answered and no answering machine
Jan 2nd, 2024

I brought my car to this shop as it was the closest place that my gwc warranty worked with, my car was there for over 2 years and was never fixed, they said that I needed a new engine and transmission the warranty company paid them to fix my transmission and they told the warranty company that they had completed the repair however that was not the case they just took payment and didn't do anything saying that they would fix it once the warranty company paid for the engine repair as well in witch time they failed to Submit the proper paperwork that I provided to the warranty company and my warranty expired therefore Resulting in no work being done on my vehicle, Manger said he couldn't do anything after that without the boss/ owners Approval ,the Manger and I Attempted to contact the owner/boss several times with no response so I was forced to pick up my car and I took it to Multiple other repair shops in town All of which said there was nothing wrong with the car in the first place I was without the car for over 2 years
Jan 16th, 2024