Chase Bank

One of the best Chase branches I've been too. Employees are nice, friendly, greet you when you walk in. Very nice people here.
Apr 20th, 2021

Tellers always friendly and helpful.
Sep 26th, 2020

My daughter went to make a cash deposit for me and was told because she wasn’t on my account you could not make a cash deposit to my account. Now mind you she had the deposit ticket from my account that I had filled out. When she asked why she was just told because you can’t it is the rules. I called and spoke to the branch manager who told me he has been with Chase for 16 years and that this has been the rule for 5 years. I have banked with Chase for many years and also have an investment account with them. My daughter has made cash deposit to my account for me before with no issues. I asked him does that mean those tellers should have been reprimanded and his answer to this was that he was going to check my account and see when this had been done. He then proceeded to tell me she could deposit the cash into her account and then make a withdrawal from her account and have it deposited into my account. Now can someone tell my how that makes sense. At the end of this conversation I told him that I would be looking at moving my accounts and his response was okay. Now maybe this doesn’t seem like a big deal but we are in a Pandemic. I am working from home and high risk so I don’t go out in public. Cannot for the life of me understand why anyone can deposit checks or money orders into my account but cannot deposit cash unless they are a signer on the account. Oh but they can deposit my cash into their account and then have it withdrawn and deposited into my account. Oh by the way, the branch manager is who waited on my daughter at the drive thru and couldn’t give her a reason why this “rule” existed. If this is the rule, just explain why so we understand don’t just say because it’s the rule. What is the reasoning behind it? Is that too much to ask? I am not an unreasonable person but if you cannot provide an explanation maybe you aren’t branch manager material. I would hope that someone from Chase reaches out to me to discuss further but I will not deal with said branch manager! Maybe a personal banker, which I asked to speak to in the beginning.
Aug 22nd, 2020

The employee's are polite and professional. I feel like they go out of their way to make your visit as pleasant as possible.
Jan 26th, 2020

Tried filing a complaint on Chase, but unsure how to do this so I am posting here as a record. One banker at this branch, Sue, I did not have a good experience with. At first everything seemed to go ok. She took me as a walk-in and we seemed to settle all necessary paperwork. I then got a call that one paper wasn't submitted (her fault she admitted she forgot me to sign) and that I had to come in immediately. I was slightly annoyed, but mistakes happen so I was willing to be a good sport about it and meet at a designated time. When I arrived at our specified time, her colleague informed me that she must have forgotten and went to lunch. But he did take care of it for her (she should be grateful for him) and the final document was sent off. I then got a call from Chase stating they closed my account and charged me a lot in fees, I reached out to her, she did research and apparently she didn't send in the paperwork on time. So I had to go back to the branch, yet again for her mistake (Strike #2). She told me to come in anytime before closing, I arrived 5 mins to closing after rushing after a client meeting (again, this was a las-minute effort so I got there when I could after handling clients). She then said nearly verbatim "Why did you come in now? I need at least 30 minutes to get this done. I can't do this today"......... I was pretty livid but remained calm and professional. Sue, YOU stated ANY time before closing, granted getting there 5 minutes before closing isn't ideal, but many client experiences I've had and expect when a mistake was made on the part of the provider, is that they will help you as long as you get in before their doors close. And if this wasn't their customer service standard then she needed to clearly state 30 minutes before closing, not ANY time before closing then patronize me on how I didn't know to come in sooner! STRIKE 3! So, while there, we arranged another time to come, and she said it AGAIN! She said, "oh yes come again anytime before closing", and I had to correct/ask her "how much time do you need? I have tight daytime hours and can't be rushing unnecessarily again". Then she finally stated she needed 30 or more minutes. I arrived 30+ minutes before close and once I thought of everything she'd done- how forgetful, disorganized, unprofessional and careless she's been unprofessional she is, I decided to ask her to just have someone else be my banker. She said ok and that she would have her colleague reach out to me the next day for an appointment. Of course, this didn't happen. Unfortunately, I had to physically go up to the bank and ask for someone else. He was booked for the remainder of the week(not his fault, as far as he's concerned I must've looked like a last-minute walk-in because I'm sure she didn't tell anyone the truth of what happened) He agreed to take care of me at a later date and some references to other bankers at a neighboring branch if I needed to meet with someone sooner. He was nice, I have no complaints about him. But Sue has cost me fees and holdups in pay in the thousands from vendors and clients. Unsure if she's new, or what's going on but her carelessness, disorganization, and unprofessionalism is unacceptable when it comes to handling something as important, detail-oriented, and customer-focused as business bank accounts. I would not trust her to do anything for my business again.
Jul 15th, 2020