Ingersoll Rand Customer Center - Detroit

Hours

Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM

Chamber Rating

Verified Member
3.0 - (4 reviews)
2
0
0
0
2
Read Our 4 Reviews

Chamber Rating

Verified Member
3.0 - (4 reviews)
2
0
0
0
2
  • James Clapham


    Jun 21st, 2020

  • Kass B

    Very helpful. Professional. On time and quick service. Mark the service technician was great, didn't quit till he got us together (same day). Also thank u Iris
    Dec 10th, 2019

  • Luke Maybee

    They took double the amount of money owed, then only the out sourced phone service would answer the phone. Would not put me through to billing department to get it straightend out. Customer service sucks!
    Aug 25th, 2018

  • Roy Porter

    I ordered a compressor in October. I had shopped around plenty and found the same compressor elsewhere priced less but I decided to use Ingersoll directly and pay the higher price thinking that I would get better service. That was not the case. The initial order was no issue. I called them and told them what I wanted, they took my credit card number, and the compressor arrived via freight a week or so later. Once it arrived I realized that I had ordered the wrong voltage in error. So I tried to call to see about exchanging it and the calls were forwarded to some other store in Indiana. Apparently the Livonia store was taking a warehouse inventory and wasn’t answering phones for a week. The Indiana people were of no assistance so I contact my sales rep via email. She responded but said it would be a week before she could help me. After almost two weeks I finally got in touch only to find out that they didn’t have the correct compressor in stock and had to order it. Finally around Dec, 11 the correct compressor arrived. To save on freight I delivered the wrong compressor back and made the exchange. As if waiting over a month to do the exchange wasn’t enough of a headache, Ingersoll wanted 15% restocking fee on the old compressor. On a purchase of this amount the restocking fee was almost $400. A real expensive error on my part (actually my electricians error). But is was my error and I didn’t complain much about the restocking fee. But the sales rep was having trouble making the exchange in her computer so she just took my credit card number and said that she’d email the receipt. That was fine by me. I figured I’d get an email and see a charge to my card that day or maybe the next day. I watched my account from Dec, 11 until Dec, 31 and finally the charge showed up. The restocking fee should have been $395 but the charge to my card was $518.65. They charged me again for freight plus a portion of the sales tax that I paid on the original compressor was not returned nor applied to the new purchase because of the way they applied the restocking fee. It took from January 2, until January 31 for them to refund my $130 that they over charged. Although I didn’t argue about the $395 restocking fee I feel that the amount is a little high for returning an unused compressor back to their warehouse. Especially considering the fact that I wasn’t returning it for a refund, I was simply exchanging for a compressor of the exact specs (except voltage) and price. After such an ordeal you’d think a reputable company would offer to waive that restocking fee. NOPE! Not even when I explained to them my displeasure with the lack of communication on their part, the delay in getting a replacement, on their part, and the billing of the restocking fee that took 7 weeks to correct did they make any attempt. They acted like they were doing me a favor by refunding me the money that they overcharged. Apparently their hour or less to inspect my return and relocate it into an empty shelf is worth a lot more than the hours that I have spent trying to get this billing corrected. I probably own over $10k worth of Ingersoll Rand tools and equipment. I’m sure that’s not much in their eyes compared to what their corporate customers spend. But as an individual that’s a lot to me. I will not consider any purchases from Ingersoll Rand in the future. Not just from this location, I’m done buying their tools period. There are too many choices out there. I’m not happy at all with how this deal went down.
    Jan 4th, 2020

Read Our 4 Reviews

About
Ingersoll Rand Customer Center - Detroit

Ingersoll Rand Customer Centers are the one-stop shop for all your air compressor needs. From reciprocating compressors to large rotary and oil-free air compressors, we have products and services to support your business and help you achieve your goals.

Contact Info

Products

  • Air Compressor
  • Compressor Rentals
  • Rotary Compressor
  • Centrifugal Compressor
  • Oil-Free Compressor

Brands

  • Broomwade
  • Champion Pneumatic
  • DV Systems
  • Hibon
  • Linc Pumps
  • YZ Systems
  • Welch Vacuum
  • Aerius Compressors
  • ARO
  • Club Car
  • Dosatronen
  • Gardner Denver
  • Compair
  • Elmo Rietschle
  • Emco Wheaton
  • Garo
  • Hoffman and Lamson
  • Hydrovane
  • Leroi
  • Mako
  • MP Pumps
  • Nash
  • Oberdorfer
  • Robuschi
  • Runtech
  • Tamrotor
  • Thomas
  • Todo
  • Tricontinent
  • Wittig
  • Hartell
  • Haskel
  • Ingersoll Rand
  • LMI Pumps
  • Milton Roy
  • OMI
  • Williams Pumps
  • Zeks

Languages

  • en

Vidoes

Questions & Answers

Q What is the phone number for Ingersoll Rand Customer Center - Detroit?

A The phone number for Ingersoll Rand Customer Center - Detroit is: (734) 215-7031.


Q Where is Ingersoll Rand Customer Center - Detroit located?

A Ingersoll Rand Customer Center - Detroit is located at 13551 Merriman Road, Livonia, Michigan 48150


Q What is the internet address for Ingersoll Rand Customer Center - Detroit?

A The website (URL) for Ingersoll Rand Customer Center - Detroit is: https://locations.ingersollrand.com/en-us/air-compressor/locations/us/mi/livonia/13551-merriman-road?y_source=1_NDcyNDEwMC01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D


Q How big is Ingersoll Rand Customer Center - Detroit?

A Ingersoll Rand Customer Center - Detroit employs approximately 20+ people.


Q What days are Ingersoll Rand Customer Center - Detroit open?

A Ingersoll Rand Customer Center - Detroit is open:
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM


Q How is Ingersoll Rand Customer Center - Detroit rated?

A Ingersoll Rand Customer Center - Detroit has a 3.0 Star Rating from 4 reviewers.

Hours

Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM

Ratings and Reviews
Ingersoll Rand Customer Center - Detroit

Overall Rating

Overall Rating
( 4 Reviews )
2
0
0
0
2
Write a Review

James Clapham on Google

image


Kass B on Google

image Very helpful. Professional. On time and quick service. Mark the service technician was great, didn't quit till he got us together (same day). Also thank u Iris


Luke Maybee on Google

image They took double the amount of money owed, then only the out sourced phone service would answer the phone. Would not put me through to billing department to get it straightend out. Customer service sucks!


Roy Porter on Google

image I ordered a compressor in October. I had shopped around plenty and found the same compressor elsewhere priced less but I decided to use Ingersoll directly and pay the higher price thinking that I would get better service. That was not the case. The initial order was no issue. I called them and told them what I wanted, they took my credit card number, and the compressor arrived via freight a week or so later.
Once it arrived I realized that I had ordered the wrong voltage in error. So I tried to call to see about exchanging it and the calls were forwarded to some other store in Indiana. Apparently the Livonia store was taking a warehouse inventory and wasn’t answering phones for a week. The Indiana people were of no assistance so I contact my sales rep via email. She responded but said it would be a week before she could help me. After almost two weeks I finally got in touch only to find out that they didn’t have the correct compressor in stock and had to order it. Finally around Dec, 11 the correct compressor arrived. To save on freight I delivered the wrong compressor back and made the exchange.
As if waiting over a month to do the exchange wasn’t enough of a headache, Ingersoll wanted 15% restocking fee on the old compressor. On a purchase of this amount the restocking fee was almost $400. A real expensive error on my part (actually my electricians error). But is was my error and I didn’t complain much about the restocking fee. But the sales rep was having trouble making the exchange in her computer so she just took my credit card number and said that she’d email the receipt. That was fine by me. I figured I’d get an email and see a charge to my card that day or maybe the next day.
I watched my account from Dec, 11 until Dec, 31 and finally the charge showed up. The restocking fee should have been $395 but the charge to my card was $518.65. They charged me again for freight plus a portion of the sales tax that I paid on the original compressor was not returned nor applied to the new purchase because of the way they applied the restocking fee. It took from January 2, until January 31 for them to refund my $130 that they over charged.
Although I didn’t argue about the $395 restocking fee I feel that the amount is a little high for returning an unused compressor back to their warehouse. Especially considering the fact that I wasn’t returning it for a refund, I was simply exchanging for a compressor of the exact specs (except voltage) and price. After such an ordeal you’d think a reputable company would offer to waive that restocking fee. NOPE! Not even when I explained to them my displeasure with the lack of communication on their part, the delay in getting a replacement, on their part, and the billing of the restocking fee that took 7 weeks to correct did they make any attempt. They acted like they were doing me a favor by refunding me the money that they overcharged. Apparently their hour or less to inspect my return and relocate it into an empty shelf is worth a lot more than the hours that I have spent trying to get this billing corrected. I probably own over $10k worth of Ingersoll Rand tools and equipment. I’m sure that’s not much in their eyes compared to what their corporate customers spend. But as an individual that’s a lot to me. I will not consider any purchases from Ingersoll Rand in the future. Not just from this location, I’m done buying their tools period. There are too many choices out there. I’m not happy at all with how this deal went down.


Overall Rating

Overall Rating
( 4 Reviews )
2
0
0
0
2

Write a Review

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