Ingersoll Rand Customer Center - Detroit

Jun 21st, 2020

Very helpful. Professional. On time and quick service. Mark the service technician was great, didn't quit till he got us together (same day). Also thank u Iris
Dec 10th, 2019

They took double the amount of money owed, then only the out sourced phone service would answer the phone. Would not put me through to billing department to get it straightend out. Customer service sucks!
Aug 25th, 2018

I ordered a compressor in October. I had shopped around plenty and found the same compressor elsewhere priced less but I decided to use Ingersoll directly and pay the higher price thinking that I would get better service. That was not the case. The initial order was no issue. I called them and told them what I wanted, they took my credit card number, and the compressor arrived via freight a week or so later. Once it arrived I realized that I had ordered the wrong voltage in error. So I tried to call to see about exchanging it and the calls were forwarded to some other store in Indiana. Apparently the Livonia store was taking a warehouse inventory and wasn’t answering phones for a week. The Indiana people were of no assistance so I contact my sales rep via email. She responded but said it would be a week before she could help me. After almost two weeks I finally got in touch only to find out that they didn’t have the correct compressor in stock and had to order it. Finally around Dec, 11 the correct compressor arrived. To save on freight I delivered the wrong compressor back and made the exchange. As if waiting over a month to do the exchange wasn’t enough of a headache, Ingersoll wanted 15% restocking fee on the old compressor. On a purchase of this amount the restocking fee was almost $400. A real expensive error on my part (actually my electricians error). But is was my error and I didn’t complain much about the restocking fee. But the sales rep was having trouble making the exchange in her computer so she just took my credit card number and said that she’d email the receipt. That was fine by me. I figured I’d get an email and see a charge to my card that day or maybe the next day. I watched my account from Dec, 11 until Dec, 31 and finally the charge showed up. The restocking fee should have been $395 but the charge to my card was $518.65. They charged me again for freight plus a portion of the sales tax that I paid on the original compressor was not returned nor applied to the new purchase because of the way they applied the restocking fee. It took from January 2, until January 31 for them to refund my $130 that they over charged. Although I didn’t argue about the $395 restocking fee I feel that the amount is a little high for returning an unused compressor back to their warehouse. Especially considering the fact that I wasn’t returning it for a refund, I was simply exchanging for a compressor of the exact specs (except voltage) and price. After such an ordeal you’d think a reputable company would offer to waive that restocking fee. NOPE! Not even when I explained to them my displeasure with the lack of communication on their part, the delay in getting a replacement, on their part, and the billing of the restocking fee that took 7 weeks to correct did they make any attempt. They acted like they were doing me a favor by refunding me the money that they overcharged. Apparently their hour or less to inspect my return and relocate it into an empty shelf is worth a lot more than the hours that I have spent trying to get this billing corrected. I probably own over $10k worth of Ingersoll Rand tools and equipment. I’m sure that’s not much in their eyes compared to what their corporate customers spend. But as an individual that’s a lot to me. I will not consider any purchases from Ingersoll Rand in the future. Not just from this location, I’m done buying their tools period. There are too many choices out there. I’m not happy at all with how this deal went down.
Jan 4th, 2020