Pulmonology at UM Health-Sparrow Lansing Professional Building

Rude office staff. The referral process was awful. I had to make multiple calls. Waited 5 months to see a doctor after being referred. Diagnosed with being fat. Problem is I had just lost 35 lbs, never been slim, and now have a breathing issue. The Dr kept asking me why the referring physician did what she did, instead of discussing what was going on. He told me my test was inconclusive due to my coughing. I only coughed twice, and that was due to breathing difficulty. If I had to do it over I would have waited years to see Khaleeq instead of going thru all this. My overweight grandmother saw Khaleeq for years and never experienced treatment like I did from the doctor that I saw.
Feb 1st, 2023

If I could give zero stars, I would. This facility allowed me to show up for my appt at 830AM and then told me they cancelled my appt b/c they needed authorization through my insurance which should take about 5 to 10 days. I called back 6 days later and asked if they had received the authorization and some snotty woman stated, "well it hasn't been 10 days". Then two weeks go by, I call and then Sheila cuts me off in midsentence to tell me that they can't get authorization. If that was the case, WHY DIDN'T THEY PICK UP THE PHONE AND CALL ME TO TELL ME THAT?!? Instead I've wasted a month I didn't have. This place is a joke.
Oct 23rd, 2022

My first impression of the physician I saw was that she's above average and worth your time to see. However, the staff are QUITE rude and apparently incompetent. Initially, they didn't want to schedule me a new patient appointment and just wanted to have me on the waitlist. I insisted on getting scheduled, which was good because I got in with this 4-month-out appointment before I got an appointment time I could make on the cancellation list. When I arrived, one staff member was both vocally and visually agitated talking to a patient on the phone trying to figure out how to get a wheelchair for their parent to get to their appointment. The staff person then proceeded to complain about the patient within earshot of me. The staff also entered my demographic information incorrectly but had time to stand around gossiping with colleagues. The person checking me out was also very condescending and not actually answering my questions. They also overcharged my copay. I'm going to look into other options even though I did like the physician . . . no reason to deal with rude staff when you have other facilities in the area.
Aug 9th, 2022

Dr. is fine. The office staff are rude and don't take payment in the office. Then they hound you for the $20 you owe. Once I pay it, I will need to find an office who can act like a provider, not a bill collector. Take payment at the time of service and 9 times out of 10, you get the co-pay. This is $20, not $2,000. Oh and I am not fine BTW, thanks for asking.
Jul 8th, 2022

I have always been treated with respect and friendly Dr. I once asked how there were so many Dr. caring and friendly Dr. in one office. I was told that they do a very in dept interview with each person who applies to join the office. Been with them for at least 15 years.
Nov 19th, 2021