DoubleTree by Hilton Lansing

Noteworthy details: The shower (at least 11th floor), was really nice and made me so relaxed! There were two shower heads to potentially use. More
Aug 21st, 2023

We chose this hotel knowing it had an indoor pool and restaurant. Both were closed for repair / remodel yet nothing was said on their website. This was very disappointing for my family. Also, the door to our room did not completely close on its own. We had to physically pull on the door handle or push from the inside to securely latch the door. EDIT: In response to your response regarding the closed restaurant and pool, are you to say I need to call every Radisson (or other hotel) I stay at to confirm the availability of each amenity? I'm sorry but I find that a bit ridiculous. After all, isn't that what websites are for? It's my opinion you don't put that info on your site so people will still book. In essence, it's easier to ask for forgiveness than provide the info up front. If a guest is able to book their stay online through the Radisson (or other) portal, that portal should contain any information that could contradict any known printed information on said site / portal. Your above response has now made me re-think my 2 star review. I think I was a bit too generous.
Aug 21st, 2023

Aug 18th, 2023

If there is an option to give review less than 1 star, I would have given it for the service they provided. My wife went on a official trip to Lansing, MI. Her flight landing time was around 10 PM in the night. We booked this hotel, just because they have shuttle service from airport. 1) We confirmed in the reception (more than twice) to send her shuttle by 10 PM. They said the shuttle would be there on-time. But they didn't send any shuttle. So as soon as she landed, she called multiple times and finally they were able to send the shuttle only by 11:30 PM. This being a small airport, she was all alone in the airport that night, waiting for the shuttle for more than 1:30 hours. She was very scared and I was in call with the hotel and her throughout the 2 hours until she reached the hotel. 2) She stayed for 2 days and looks like there was no room service to wash the towels / replace the soap Safety: Safety issue. They do not have proper shuttle service, as advertised.
Aug 12th, 2023

I checked into my room a little before midnight after attending the Jazz fest in Lansing. I had already pre-booked the room online. The man working the front desk gave me a key for a room, then told it might be another room number and then sent to my room. The key did not work for the room number written on the card so I checked the initial room number that was scribbled out and the door opened! Unfortunately, there was a man undressing in front of the door who yelled for me to "come back" when I ran away startled. I alerted the front desk attendant who then gave my husband and I keys to a different room. The keys opened the door and there was yet another man undressing. We left that room to go turn in the keys and see what was going on. After some time, we were given keys to yet another room - and this time security checked to make sure no one was in there before we went to the room. This was an awful, not to mention scary experience. I did not feel safe during my stay.
Aug 9th, 2023