Goodwill Industries of Southwestern Michigan

Please teach your receiving items crew a little compassion. I literally stopped at the store and drop thousands upon thousands of dollars worth of stuff each year. Last night I tried to drop off a large box of brand new shoes but I was 4 minutes past the time and the employee who is still working outside said sorry that he couldn't accept it and to drive 15 minutes away to another place that was still open. I pleaded with him saying I could literally just walk and drop it in the large bin which he refused. I come back today and there's three employees outside and I see the same guy and he says it doesn't open for another 9 minutes. He remembered me from yesterday and I said I don't want to stand here for 9 minutes when I can simply just leave it on the ground or drop it into the proper bin. He told me I would get in trouble if I left it there. I understand a rule is a rule but goodness gracious this is ridiculous. Now I rather throw them in the trash then give them to the store.
Mar 26th, 2024

Well never thought Id be the one to experience this but BEWARE BEDBUGS My fiance went in and looked for some clothing , tried a pair of pants on and when he was done he walked out & started feeling itchy on his hips, 6 bite marks each side of his hips! That were not there prior to going inside this goodwill! bed bugs!!! Absolutely disgusting so please be sure to spray down or heat treat anything you buy from here & please spray shoes etc! & avoid the dressing rooms! Will never go to another thrift store again! Absolutely disgusting
Feb 26th, 2024

Jan 12th, 2024

I wish the stuff was less expensive for people who are struggling, since it's all given to them. But at least they employ a number of people.
Jan 8th, 2024

Cashier was rude when I said no thankyou to rounding up. He tossed my reciept on the counter and then turned around and walked away. Didn't say thankyou, have a good day, or anything!
Jan 3rd, 2024