Firestone Complete Auto Care

They are awesome! They fixed my brakes but the best part was their friendliness and professionalism that stood out. There was a wait for the brakes but was happy that they got me in to service my car without a reservation on a Saturday! Thank you all employees at Firestone Kalamazoo Westnedge!!
Apr 6th, 2024

They were very honest when assessing my car and what repairs needed to be done. They showed me the problem areas and explained them thoroughly.
Mar 20th, 2024

Friendly, knowledgeable, quick, good prices. Our family have used this location for over 10 years, happily
Mar 12th, 2024

Friendly service. Addressed my repair quickly. Reasonably priced
Feb 2nd, 2024

They do quick work, but very overpriced, both parts and labor. My recommendation: ask for an itemized quote before agreeing to their price. I was quoted for "replacing the strut mounts" and an alignment on my vehicle. I was charged $612 for a quoted 2.8hrs (1.4hrs per side), which matched the ALLDATA time I looked up when I got home. That's $218/hr labor (pre-tax). This price was just for that particular job (strut mount replacement), the alignment was separately charged as a single line item (which was also high in my opinion at $210 for the lifetime alignment, I think the non-lifetime was $170). Turns out they didn't just replace the strut mounts, but actually installed two quick strut assemblies. They charged $360 for each Monroe quick strut assembly (I haven't heard good things about Monroe quick struts) . Later found I could've gotten them delivered to my house, same day for $120 each. I get that auto shops usually charge ~x2 the price of parts, but x3 is excessive. My guess is that replacing strut mounts usually involves disassembly/reassembly of the strut assembly which would leave most of the OEM parts (e.g. compress the spring, unbolt the mount, etc.). Here they figured they can make more money by slapping in a whole new strut assembly while charging the same amount in labor as would take for the dis/reassembly and also make more money on parts because the strut mount would be cheaper than the quick strut. All-in-all they completed the work quickly and weren't too busy, but very overpriced. $1600 total for replacing two strut assemblies and alignment.
Feb 21st, 2024