Lighthouse Property Management

I've been working with Karly on finding an apartment for my wife and I. Out of all the rental companies that I've worked with over the last few months, Lighthouse has been the most human. No hidden fees, transparent and quick communication. I'm just very impressed and happy with the overall experience and I have not even signed my docs yet but I will be moving forward with Lighthouse because of their great customer support.
Apr 8th, 2024

This team is the best! Alexis, Michaelan, Maggie, Nicole, they are all so helpful!
Feb 29th, 2024

This is Diane Ebake, I like this property management , they are very good
Feb 26th, 2024

Honestly the approval process is kind of ridiculous. Extremely time-consuming and all the information they asked for they clearly read none of it. Repeatedly shows up unannounced, quiet, no call or text and I've communicated my working hours on two separate occasions and they always choose to come when I'm working from home on call with clients. I let them know I was grieving the loss of both of my parents and was handling a lot in that time as my only sibling passed not long before. If they could please communicate when they wanted to come so I could secure my animals and make sure to be home. This was never taken into consideration. Communication is incredibly lacking. Between calls, texts, app. Each time you speak to a different person and each person gives you different information on every matter. App that is used apparently is malfunctioning and they continuously blame renters even when a single rent payment has never been late. This company has made me feel extremely uncomfortable and I will not be continuing my lease.
Mar 31st, 2024

I've worked with property management companies in 3 different markets around the U.S., and Lighthouse Property Management, which managed three properties in Muskegon for one of my entities starting December 2022, set the bar for what I expect from a property manager. After working with them for 15 months, I feel confident entrusting my investments to the responsive and professional team there: Erin Rauch, Nicole Larson, and really anyone I ever needed to correspond with over the past 15 months. They do what they say they are going to do, so I don't feel like I have to follow-up on them to get things done. They seem to always be looking out for your interests, making decisions as if it was their own investment property, and they have good contacts for reasonably priced and reasonably quick maintenance, repairs, and light renovations. Draws always came reliably (so long as tenants were paying their rent), along with detailed owner statements. Erin was always quick to go over any questions I had with a statement and to help make corrections when needed. Recently I decided to sell off all the properties, given that they had all experienced vacancies simultaneously and they needed some work. Rather than spend the funds to rehab them and try renting them out to tenants who may or may not pay their rent again, I decided to let them go. Lighthouse has been terrific helping me with these sales, and Nicole and Erin have been invaluable throughout the process, from securing reasonably priced workers for the renovations all the way through to closing. So, while I am selling off my properties there, my experience with LPM has been so much better than with other property managers in Memphis and in Cleveland that it does make me consider investing there again, just so I can have LPM manage my properties and help me sleep better at night.
Mar 30th, 2024