Staybridge Suites Grand Rapids - Airport, an IHG Hotel

Mar 28th, 2024

My opinion the place is a dump did I mention the place is a dump. Old out dated furniture & very dirty. My room was very dirty I had to take photos the front desk staff was ZERO assistance. I could continue on this subject but honestly I wouldn't stay again for FREE seriously. The place stinks we had to shower and wash all clothing when we returned home the next day. This should be a hotel for the homeless. Rooms: No exhaust fan in bathrooms Old 2nd hand furniture (stinks)
Mar 19th, 2024

The night before our stay I realized they only had an outdoor pool & its still closed for the season. We were going to stay here for spring break and my kids favorite part of hotels are the pool. I called and asked what it would cost to cancel the night before because of the pool situation and she said one days cost so about $240.. we hung up and we decided we would just have to do it because we couldnt afford to lose that money and a few minutes later she called back and said she spoke to her manager and they werent going to charge us is we canceled. It was so helpful and they honestly saved my kids spring break!
Mar 19th, 2024

When we first checked in, the lady at the desk was very nice. Then when we got to the room the room had a strong purfume oder so we went and asked for some air freshner which wasn't working. After looking around some you could tell The room had not been cleaned very well. The floors look like they had not been sweept or vacuumed for awhile. There was stuff splattered on the sides of the TV stand. Which ok no big deal. But when I went to use the toilet and find pubic hairs I was done. So When we asked to be moved to a new room we were given a room that again had the same kind of hairs in the shower and the lady at the front desk who came to the 2nd room with us because she new I was going to inspect it before we brought our stuff in acted like she couldn't see anything wrong I had to point it out. So we asked for our money back and left for a different hotel. I would not recommend staying here anytime soon as the rooms are not being cleaned at this time.
Mar 31st, 2024

Staybridge Suites Grand Rapids: Spacious Suites, Stellar Gym, But One Annoying Hiccup We recently stayed at the Staybridge Suites in Grand Rapids, Michigan with our family of 6 for a debate tournament. While we were primarily out and about for the competition, the hotel provided a comfortable and convenient home base for our busy schedule. Spacious Suites: The two-bedroom suite was fantastic! It offered plenty of space for our family to spread out. We appreciated having two full bathrooms, which helped us get ready quickly in the mornings. Plus, the 1/2 kitchen was perfect for storing snacks and drinks, and came in handy for light meals after long days. The TV was a nice way to unwind in the evenings. Fantastic Gym: A big highlight of our stay was the hotel gym. It was truly the best we've ever seen in a hotel! They had a wide variety of dumbbells, a treadmill, an elliptical, and ample space for floor exercises like jumping jacks. This was a lifesaver for staying active during our busy trip. Good Breakfast & Service: The breakfast was good, with a variety of options to suit different tastes. The service staff were friendly and helpful. Trash Issue: The only real downside to our stay was that housekeeping never came to take out the trash during our entire 4-day stay. This resulted in a rather large and unpleasant trash bag accumulating in the corner of the room. Overall: Despite the trash issue, we had a positive stay at the Staybridge Suites. The spacious suites, fantastic gym, and good breakfasts made it a great choice for our family. However, neglecting trash removal definitely brought down the experience a bit. If housekeeping can be more consistent, this hotel would be an easy five-star recommendation.
Mar 19th, 2024