TownePlace Suites by Marriott Grand Rapids Airport Southeast

Apr 3rd, 2024

5 stars for attentive and helpful staff, especially general manager Kali (sp?) for helping move us to a room that didn't have the bathroom open to the bed area. 1 star to Marriott for the layout of some of the rooms, with the bathroom opening directly to the bed area. This is a terrible design when the bathrooms have automatic lights and there is more than one person in a room. I don't appreciate being awakened with a blast of light when someone gets up to use the bathroom in the middle of the night. Marriott - you need to fix this. If I consider staying at one of your hotels again I will be sure to find out about the layout of the rooms first, and will avoid those with this poor design. But staff were awesome and friendly, the room very nice and clean, and the morning breakfast was a nice selection with good coffee. The staff (didn't catch her name) kept the breakfast area clean and well stocked. Overall this was a great experience after the room change. I would stay here again.
Apr 2nd, 2024

Mar 4th, 2024

My family and I enjoyed our time at the hotel, we got a room so everyone could go swimming and the young Lady at the front desk named Carmen M. Was very helpful and polite. It's hard to find good help so I appreciate her hard work during our stay.
Feb 25th, 2024

Recently built hotel, kind and competent staff, all my requests were resolved, clean rooms with modern furnishings, perhaps the only flaw is the lack of attention to detail, the assembly of the furniture is not the best. In my case the location was great 2 minutes from the customer.
Feb 24th, 2024