Grand Rapids, MI Financial Institution

Great staff and friendly service!

Patricia is so patient and understanding! She makes the process so quick, easy and very simple. She explains everything in ways you can easily understand!

Vinita was amazing super attentive and very personable

Megan is the best. She makes things easy and is always in a happy mood, amazing customer service and shes Real with you

Really appreciate the help and kindness. Needed help special needs physical mobility. Thank you much.

This is a great place to use if you need some extra cash before your payday arrives. Its quick and easy and the staff is very helpful in getting you the cash you need qui ... more

Very friendly staff!

Erik was extremely helpful and kind. Very patient with my 97-year-old mom and me. Love this credit union. Everyone at all of their branches is wonderful to work with. ... more

Eric was great. Recognized me when I walked in making the transaction quick and easy.

Very helpful and great patience!

Looked it up this morning to see if the bank was open. It said it was drove 30 miles just to get told theyre only opened on Saturdays for drive-through only it would be n ... more

We used Team Financial when we were first opening our business and again when we added a second location. Outstanding from start to finish on both counts! Theresa Skuras ... more

Top drawer Agency!!

Independent Bank has been my bank of choice for years. And the staff at the Lake Michigan Drive location has always gone above and beyond to be courteous and helpful with ... more

Prompt and professional service.

Very unusual financing company. Employees are very nice, however their payment processes are beyond dated. Receipt coupon books and do not have online payment options, wh ... more

They've been very easy to work with whenever I have any requests or questions about my account.

I am here cashing a check and the manager treated me like a thief. They are rude and unhappy in this location.

I used to love Independent but now Im currently switching to Huntington or Captial One. There overdraft fees are insane and theyve removed any type of grace period. It us ... more

Quick in and out banking downtown. Utilize the 2-3 loading zone spaces in front. Very convenient!

Horrible customer service. My grandma has been a client for well over 10 years. Canceled both of our accounts. Would not recommend.

It's the best.

This location closes at the ridiculous time of 4:30pm for some demented reason. Also they can be rude. I was asking about closing my independent bank credit card to get m ... more

Very friendly service! They helped me print off a new debit card after my was stolen and apply for a new credit card. Whenever I have problems, they ask me to let them kn ... more