Hertz Car Rental - Gaylord - Gaylord Collision Hle

Avoid this location at all costs. I had an accident near here in July 2023. Called for a car the following morning and no response, repeatedly. I called the national Hertz number, told them this was an insurance claim and reserved a car. Arrived at the location for pick-up and the woman was outright rude to us and that 'she would tell us if we could have a car from her lot'. I told her again that this was an insurance claim but I did not yet have a claim # or an agent and she said it was no problem. She then entered this as a personal rental, not an insurance claim, and then repeatedly lied to my insurance company that I had never said anything about an insurance claim. Disgusting behavior and horrible service. Avoid at all costs.
Mar 26th, 2024

Mar 21st, 2024

Very professional and courteous care at this location! Simple hassle free car rental. The building said striving for excellence and they found it!!! I appreciated doing bud with them.
Jan 26th, 2024

Great professional and friendly staff! In and out fast with no issues. Always great renting vehicles from here!
Dec 25th, 2023

I had a horrible customer service experience at this location. I have been trying unsucessfully for 6 months to get a $300 "cleaning fee" refunded to my credit card. The credit card company cannot help nor can Hertz Customer Service; only this location can refund the charge is what I have been told. The manager needs some serious training in customer service and people skills. After being told over the telephone about the charge, I went the next day to the location in person. I was told I would be getting the charge and that she was not going to debate it. She then rudely walked away from me. I recieved the rental mini van, paid for by my insurance company, while my pickup was in getting repairs. I had it for a week and went to a couple of different sporting events. The carpeted mats got soiled from mud and stones in the parking lot of a soccer complex. I turned it back in thinking that is normal use and is not something I needed to clean up. Aproximately 3 hours after returning the vehicle, left unlocked per their instructions, I was accused of spilling cat litter in the car and told via telephone there would be a $300 cleaning fee. I told her there was no cat littler in the vehicle (I do not have a cat) but she would not listen. I asked for photos which were never provided. I also was not given an option to clean the vehicle before the charge was processed. I am a local insurance agent that recommends rental cars for clients. I will not recommend this location at all. Do yourself a favor and go elsewhere. Prior to making this post, I have made two more attempts to rectify this issue. I left a voicemail over two weeks ago (during business hours) that was never returned. I have now called their office twice today; both times going to voicemail. In addition to stellar customer service skills apparently no one knows how to return messages or answer the phone. Hertz is good company that I have used over the years without problem. This issue, however, is this location and the woman who "manages" it.
Dec 25th, 2023