Hertz Car Rental - Lansing Capital City Airport

I've rented from this location 4 times this year alone. The station manager and his staff always go above and beyond, making each rental experience a breeze.
Jun 17th, 2023

I canceled my reservation within an hour of booking due to horrible customer care. I called twice, spoke with customer service and the lady was so rude! Gave me such bad attitude I felt stupid for ever calling. Then I called this location and I was rushed through my questions. All in all, is not worth it. Did I mention they have hidden fees? What you pay on the website is only part of it, you will be charged more at pick up. I rather use Turo.
Jun 12th, 2023

Great customer service!
May 10th, 2023

First & last time renting from Hertz. Terribly disappointing that almost a month after we rented we are still waiting on a promised credit on our credit card due to charging us for an extra driver that we were never made aware of and most recently we now have an added toll charge in which we paid our toll costs at the time out of pocket. This car was for and under my parents name (I was just helping them) and luckily they look at their credit card statements. Never again Hertz and well be sure to let everyone know about our experience.
Apr 24th, 2023

Rental here around five times. Best customer service and excellent vehicle. They have Tesla (and rent these out to students with a major credit card & AAA Membership). Brian and are very helpful. I hope to rent from here more often. They also do complimentary upgrades if the vehicle is not available.
Apr 14th, 2023