AT&T Store

This experience at ATT in ferndale off Woodward was very interesting. I went into the store this afternoon to pay a bill. I was greeted by two ladies who were both currently assisting other customers at separate tables and told me they would be with me as soon as they were done servicing the customers they were currently helping. After waiting shortly I asked if one of them if they could assist me with a simple payment at the desk and it would only take a second and thats when one of the representatives notified me that they could only open one customer account at a time( keep in mind they were simultaneously helping 2 separate customers). She awarded me that another location was open and encouraged me to travel there even though the location that I was at was the closest to my house. I was shocked because I have never been somewhere where they told me to go somewhere else just to pay a bill. As soon as she said that her coworker stood up and was more than happy to accommodate me and it literally took less than 5 minutes. I appreciate the employee who did help me and while understanding that they can be busy and I appreciate the one employee for being so understanding and able to help quickly. Just wanted to let other people know.
Apr 9th, 2024

This is my second time visiting this location. The staff is nice and professional. However, for the volume of customers that frequent this location on a Saturday, there NEED to be more employees there to serve the customers. My last wait was 30 minutes before I received service. This time, I waited for 50 minutes.
Mar 14th, 2024

Roman is great and helpful :)
Mar 6th, 2024

Amanda and Max were great!!! Great customer service!!! 10 of of 10!!!
Mar 5th, 2024

Aaron Hakala was fantastic
Mar 4th, 2024