PNC Mortgage

They have given me back the wrong change on several occasions. When I hand them cash to get change, they never confirm the amount I give them. Also the lady who sits all the way to the left with glasses is extremely rude every time. She acts like it is a huge inconvenience to give me change. Its your job. I am considering switching banks. I have never felt so unwelcome at my own bank, which I have been with for 13 years.
Aug 12th, 2021

Back On 11/29 I Was In Detroit For Something very Important and I Just Wanna Say THANK YOU To The Amazing Women Working On That Day, They Made My day so much better, And so easy from opening my acct Til when I went in there the 2nd time to deposit my money, One Woman Was Counting My money the other filled out my slips, the third one organized my money before the other woman counted it, I was Having a very rough cpl of days in detroit, && I APPRECIATE EVERYTHING FROM THE BOTTOM OF MY HEART
Oct 31st, 2019

Always great service and friendly tellers
Sep 30th, 2018

I went there with a friend, consulted with them about international banking issue and options for personal account. This is a prestigious bank at the heart of downtown Detroit, less crowded than other big banks, with very friendly service. However, the bank card was not ordered by the banker after a pleasant meeting; another banker had to help to order it again, and my friend waited for another week to pick it up.
Aug 6th, 2018

I WAS RACIALLY PROFILED BY FOUR AFRICAN AMERICAN TELLERS! I attempted to cash a check from my job and was needlessly detained. They asked for two forms of ID and I complied and the teller made copies of them, which she did not do with the other patrons. One teller said she didnt feel comfortable cashing my check because the signature on file didnt match. She called my job to confirm. White patrons that were in front and behind did not get the third degree like me. They made me feel out of place like I didnt belong there and it shows in society how blacks dont trust each other and how its a learned condition. I told them I noticed how you kissed up to the whites and youre making me feel like Im attempting to break the law like Im trying to pass a bad check. They shrugged it off as a standard proceedure and were smirking about it. As they finally cashed my check, I called the women a bunch of House N-Words and they looked shocked. The teller that was servicing me looked angered as if she wanted to say something but instead just gave me my money without making further eye contact out of embarrassment. But I had to tell it like it is. I called them that because they put me through a needless 10 minute hastle based on how I was dressed (which was in grimey work clothes) and because of how TV NEWS portrays Detroit black men who dress a certain way as likely perpetrators of check fraud. As a result of my treatment, I will never open an account with PNC because they employ people of color with low self esteem who hate themselves.
Apr 13th, 2018