Binson's Medical Equipment and Supplies

Kim Wilson _{on Google}

Feb 18th, 2024

being able to receive CPAP equipment is a nightmare. Trying to reach someone is horrible too. Do not believe what they claim while you are on hold for a very long time!

Meaghan Williams _{on Google}

Feb 12th, 2024

Horrible experience. Lied to. Do not go here.

Jennifer Guinn - Watkins _{on Google}

Jan 26th, 2024

They drop the ball on c-pap machines. You'll be dead before they respond. No communication. Call Care linc in Hazlett

Dean Ditto _{on Google}

Feb 5th, 2024

After many many years of bad sleep, did a sleep test, got an APAP script. Choose Benson's Brighton, MI as it's close to home. Dr sent script to them. Took more than a day for them to even acknowledge they received the script, only then through a text message. Called to find out what I need to do, and the customer service on the phone was about as helpful as trying to reschedule a flight. We'll call you, dont call us. You'll get what you get (they only carry two models). No idea how long its going to take. No idea on cost to insurance. They'll ship it.
Having never worn one, I know there are full mouth/nose masks and nasal pillows, with variations between the two options. I asked how I determine which I will get.
They get to figure it out.
REALLY wishing I'd have asked for my script to go somewhere else OR done my homework before I got into the line of cattle.

Aiyana Cooper _{on Google}

Jan 29th, 2024

I was just referred to Binsons and I am really concerned about doing business with them. I have to have a bipap machine and the order was sent here. I called the following week after referral was sent (as instructed to do by care provider) and my call was disconnected after being on hold for over 15 min. I called back and the same thing happened. I called the third time and finally spoke to someone and she informed me that my referral was not there and I would receive a text message after referral was received. As soon as the call was ended I literally received a text message stating it was there. I gave it another week and called back today to see what the status is and the same thing is happening. I have called 3 times and was transferred and after being on hold for an extended period of time (over 10 min) and call was disconnected. If this is any indication on their service I may rethink getting my supplys from here.