Cornerstone Bank

Super nice and really helpful
Dec 14th, 2023

Jewel
Dec 8th, 2023

If u could rate this a 0 I would these guys are awful at there job only 2 cars in the drive thru 25 min wait! If someone has that big of a transaction they need to be told to come inside. Get it together !!!!!
Nov 22nd, 2021

Personalized care, love their commitment to community
Jan 16th, 2021

Been using this bank for past 15 years. Since merging with Spencer Savings Bank and renaming Cornerstone Bank, have seen customer service decline to the point were there is NO customer service.Was insulted by drive thru teller today, told that deposit checks had to be endorsed or written "for deposit only" on reverse side, and then rudely replied to when I replied that I didnt believe that was  a requirement to deposit checks. This is first time hearing of this even tho I have deposited my 3 sons checks, into their own accounts, usually after birthdays and holidays, since we started with this bank 15 years ago. Called and talked to customer service manager when returning home. Was told it was a state and federal law that checks be endorsed. While I believe this is correct when CASHING checks, I believe this is incorrect when depositing checks into verifiable accounts, why else would they have a stamp to stamp UN-endorsed checks with " for deposit only" ?Was I miss- informed deliberately to prevent workers having to do simple basic work to reduce customer service entirely? They recently changed their website to a much less user friendly platform, and also closed the only local branch that had reasonable entrance and exit capabilities and kept the 2 local branches open that are almost impossible to enter/exit esp during the morning and evening commutes and even require a police officer presence to allow entrance/exit on the 1 evening they are open late. Can not even imagine what their next customer service elimination might be, seems like all is lost already. Time to look around for a bank that actually believes in the importance of customer service. Sad, look elsewhere for your banking needs, this is not where you want to be.
Oct 5th, 2020